Remote Mid-Market AE at Customer.io - US/LATAM — Columbus
Traveler-Friendly Insight
Remote-Friendly, But US/Americas-Anchored: This role is explicitly open to candidates in the United States, with the location hint also pointing to Canada and LATAM. While the job description doesn't detail specific working hours, B2B SaaS mid-market sales roles typically require overlap with US business hours (EST–PST, roughly 9am–6pm). This means your nomad base needs to stay within the Americas timezone band for practical client and team availability.
Timezone Windows for Nomads: Popular nomad hubs that keep you within range include:
- Medellín, Colombia (COT, UTC-5) — Aligns perfectly with US Eastern hours; very affordable at ~$1,200–$1,800/month for a comfortable lifestyle. Colombia also offers a Digital Nomad Visa valid up to 2 years.
- Mexico City, Mexico (CST, UTC-6) — Excellent timezone fit, strong coworking scene, ~$1,500–$2,200/month. Temporary Resident Visa is accessible.
- Lisbon, Portugal (WET, UTC+0/+1) — Would require early morning calls to cover US hours; not ideal for a client-facing sales role needing live demos and closing calls.
Perks Worth Noting: The remote work stipend, wellness stipend, and professional development budget all translate well to a nomadic lifestyle — covering coworking memberships, ergonomic gear, or online courses on the road.
Base salary of $95K goes significantly further in LATAM hubs than in US metros, making this an attractive package for Americas-based nomads who can lock in $190K OTE.
Hello, I'm Steve, Director of Sales at Customer.io! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you'll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
- High-Volume Prospecting: Engage in cold and warm outreach, managing the full sales cycle for deals typically under $50,000 ACV.
- Mid-Market Growth: Drive growth within mid-sized clients, nurturing relationships and uncovering business needs.
Qualifications
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
- Location: We are currently hiring for positions based in the United States. Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals.
- Support: Works closely with the SDR team for lead generation, with a balance between inbound and self-sourced opportunities.
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Hiring Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 45-minute video call with Manager
- 30-minute video call with Bar Raiser
- 60-minute Case Study and Discovery Call with the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use; virtual interviews will be conducted using the video capability (not via chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity. If you have any questions, please contact [email protected].
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Frequently Asked Questions
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