Home Care Virtual Assistant - Remote Philippines Job — Columbus
Traveler-Friendly Insight
This role is remote but not location-flexible in a practical sense. The required hours are 8:00 AM–5:00 PM EST (Monday–Friday), which translates to 9:00 PM–6:00 AM Philippine time. For nomads in Southeast Asia, this is a graveyard shift — workable from a fixed base but very challenging while traveling across multiple time zones.
Timezone reality check for popular nomad hubs:
- Medellín, Colombia (COT, UTC-5): Closest overlap with EST — nearly perfect alignment, but the role explicitly prefers Philippines-based candidates.
- Lisbon, Portugal (WET/WEST, UTC+0/+1): Would mean working 1:00 PM–10:00 PM local — feasible, but candidate location requirements make this unlikely to be approved.
- Bangkok, Thailand (ICT, UTC+7): 8:00 PM–5:00 AM shift — very disruptive for a sustainable nomad lifestyle.
At $5–$6/hour (~$800–$960/month for 40 hrs/week), this covers cost of living in mid-tier Philippine cities like Davao or Cebu, but provides little buffer for travel or coworking expenses. There are no travel-related perks such as equipment stipends or coworking allowances. A quiet, dedicated workspace and stable 25 Mbps internet are mandatory — key factors to verify at any coliving or coworking space.
This role suits someone based stably in the Philippines rather than a traveling nomad.
Position Type: Full-Time | Independent Contractor
Work Hours: 8:00 AM–5:00 PM EST
Work Days: Monday–Friday
Pay Rate: $5–$6 USD/hour
Workplace: Remote
Preferred Candidate Location: Philippines
About the Role
We're looking for a friendly, dependable Virtual Assistant to manage front desk calls and staff scheduling for a well-established U.S. home care agency with over 70 employees serving more than 50 clients.
You'll be a key point of contact for patients, clients, caregivers, and nurses—answering questions, coordinating schedules, and helping ensure care continues smoothly when staff availability changes. We need someone who communicates naturally, follows through, and feels like a trusted part of the agency.
Key Responsibilities
- Handle inbound calls: Answer calls from patients, clients, caregivers, and employees promptly and professionally.
- Make outbound calls: Return calls, confirm schedules, contact available staff for replacement coverage, and communicate service updates.
- Manage scheduling: Maintain caregiver and nursing schedules, address staff call-outs, and coordinate last-minute replacements.
- Provide virtual front desk support: Address routine inquiries, take accurate messages, route concerns, and escalate urgent matters appropriately.
- Keep patients, clients, and staff informed about scheduling changes and follow up on unresolved concerns.
- Maintain accurate call notes, schedules, and relevant records in the agency's home care management system.
- Help minimize missed calls and coverage gaps while completing responsibilities within scheduled hours.
Requirements
- Relevant experience in medical reception, healthcare front desk support, phone-based patient service, or home care scheduling.
- Experience handling inbound and outbound calls with a warm, professional, and attentive approach.
- Experience coordinating appointments or staff schedules and responding to last-minute changes.
- Excellent spoken and written English.
- Strong organization, attention to detail, and follow-through.
- Ability to manage calls and scheduling requests, work independently, and escalate concerns appropriately.
- Availability to work Monday–Friday, 8:00 AM–5:00 PM EST.
- Must submit an NBI Clearance and/or Local Police Clearance before onboarding.
- Must be available for video meetings with your camera on when needed.
Preferred Qualifications
- Experience supporting a U.S. home care agency.
- Experience managing caregiver call-outs and arranging replacement coverage.
- Familiarity with GEO/GEOH or similar home care scheduling and management software.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Frequently Asked Questions
Is this a fully remote position?
What is the pay rate for this position?
Do I need to be located in the Philippines to apply?
What software experience is preferred for this role?
Is HIPAA training provided, or do I need prior certification?
