VIP Travel Agent at BCD Travel - Remote Europe — Columbus
Traveler-Friendly Insight
Remote-Friendly, But With Caveats
This role is advertised as remote, but location matters significantly. Candidates must be based in Spain, Poland, or the United Kingdom. Poland-based employees in Warsaw must work in-office 50% of the time monthly, while those in Kraków or Rzeszów must come in at least one day per week. This makes the role a hybrid in practice for Poland, and more genuinely remote for Spain and UK candidates.
Timezone & Schedule Flexibility
The role involves handling inbound requests via phone and email, which typically implies scheduled shifts aligned to client/business hours — likely CET/GMT. Async-friendly it is not; expect structured working hours serving executive-level travelers who need real-time support.
Nomad Viability
- True location flexibility is limited — you must be a legal resident of one of the three listed countries.
- The Spain salary (€28,000–€32,000/year) goes far in cities like Valencia or Málaga (popular nomad hubs), where monthly costs can be €1,200–€1,800 for a comfortable lifestyle.
- Poland's 95,000–102,500 PLN (~€22,000–€24,000) is solid for Warsaw or Kraków cost of living, though office requirements apply.
Travel Perks
As a BCD Travel employee, you gain access to travel industry professional perks and discounts — a genuine lifestyle bonus for travel-minded professionals. No coworking stipend or equipment allowance is explicitly mentioned.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
VIP Travel Agent (Remote)
Full time, Spain, Poland, United Kingdom
If you live in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you work in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).
You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.
As a Travel Agent, you will:
- Expertly use the appropriate BCD Travel tools and systems to complete requests
- Search and confirm travel reservations for the customer
- Have a strong understanding of a client travel policy and appropriately guide and consistently provide consultation to the customer
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Apply excellent knowledge of travel supplier rules
- Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you:
- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Amadeus
- Strong verbal and written communication skills in English
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
You'll be offered:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Salary Ranges (Annual Gross):
- Spain: 28,000 – 32,000 EUR
- Poland: 95,000 – 102,500 PLN
The final salary offered will ultimately depend on the candidate's qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
Frequently Asked Questions
Is this VIP Travel Agent role fully remote?
What GDS experience is required for this role?
What is the salary for this position?
Which countries are eligible for this position?
What kind of clients will I be serving in this role?
