Technical Support Manager at Cribl - Remote US — Columbus
Traveler-Friendly Insight
Remote-First, But With On-Call Obligations
Cribl is a genuinely remote-first company, which is a great starting point for location-independent workers. However, this Technical Support Manager role explicitly requires stand-by, on-call, and off-hours duties — a significant consideration for anyone planning to work across time zones. If you're based in Southeast Asia or Eastern Europe, you may find yourself handling critical escalations at inconvenient hours to align with US enterprise customers.
Timezone Constraints: The role centers on managing escalations for large US enterprises (half the Fortune 100). Realistically, overlapping with US business hours (ET/PT) for a meaningful part of your day is likely required. GMT±3 or similar (Lisbon, Nairobi, Dubai) could be workable; Southeast Asia (GMT+7 to +9) would be challenging.
Salary vs. Nomad Cost of Living: The $116K–$181K USD range is generous by any standard:
- Lisbon, Portugal: Very comfortable; ~$2,500–3,500/mo living costs leave substantial savings.
- Medellín, Colombia: $1,500–2,200/mo living costs make this role highly lucrative.
- Bangkok, Thailand: $1,200–2,000/mo; excellent financial runway, but timezone overlap with US hours is difficult.
The job listing is headquartered in the US and the salary is US-denominated — check visa and tax implications carefully if residing outside the US. No specific perks like coworking stipends or travel budgets are mentioned.
Headquarters: Remote - United States
Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we're remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Why You'll Love This Role
Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl's interactions with those solutions, and using our knowledge to lift up everyone we may come in contact with.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
As An Active Member Of Our Team, You Will…
- Manage an industry leading team.
- Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
- Review Cases, Metrics, and Statistics to ensure departmental success.
- Mentor and coach engineers to drive them to their best success.
- Participate in and advocate for Customers and Engineers.
- Create, maintain, and enhance Processes and Procedures.
- Build your technical knowledge in Cribl products and how to position them.
- Ensure team success to SLAs, CSAT, and other guiding metrics.
- This position will require stand-by, on-call, or off-hours duties.
If You've Got It - We Want It
- Proven ability to be a powerful leader; mentoring and guiding Technical Engineers.
- Strong technical skills to help mentor engineers and guide customers to successful solutions.
- Strong written and verbal communication skills.
- Proven success with encouraging knowledge sharing internally and externally at every opportunity.
- A deep understanding of goals and helping your team achieve them.
- A passion to elevate those around you and watch them succeed.
- A minimum of 3 years' experience as a leader of a highly technical team.
- 10 years' experience in customer-facing roles.
- Understanding of Big Data and why data is important to companies.
- Bonus Points:
- Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies
- Experience with AWS, Azure, GCP, and other cloud platforms
Compensation
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Base Salary Range: $116,000 — $181,000 USD
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
To apply: https://weworkremotely.com/remote-jobs/cribl-customer-support-manager
Frequently Asked Questions
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