Remote Medical Call Center Agent - Work From Home US — Columbus
Traveler-Friendly Insight
This role is remote but not location-flexible for international nomads. STATLINX explicitly requires applicants to reside within the continental United States plus Hawaii, which rules out working abroad on tourist or digital nomad visas in other countries.
Schedule constraints are significant: all shifts are fixed daytime windows in Eastern Standard Time (EST), ranging from 8am to 7pm. This means workers in Pacific Time (PT) would start as early as 5am, while Hawaii residents would face even earlier start times. There is no async flexibility — this is a live inbound call center role requiring real-time availability.
For US-based remote workers, the positives are meaningful: equipment is provided by the company, eliminating the need to invest in hardware. The hardwired ethernet requirement (ping <15ms, download >50 Mbps) means you'll need a stable, fixed home internet setup — coworking spaces or travel accommodations may not meet these specs reliably.
- At $17.50/hr (~$36,400/yr full-time), this is an entry-level wage suitable for lower cost-of-living US states
- The up-to-15% monthly bonus could add meaningful income over time
- Best suited for US residents seeking a stable work-from-home role, not for international travel or nomadic lifestyles
This position involves answering inbound calls for large hospital networks during daytime shifts in a remote call center setting. STATLINX provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.
If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!
You must live within the continental United States (+ Hawaii) to apply.
We currently have full-time opportunities available. All shifts are in Eastern Standard Time (EST).
Shift Availability (Full-Time, approx. 30+ hours/week)
- Mondays–Fridays, 8am–6pm EST
- Mondays–Fridays, 10am–7pm EST
- Mon/Tue/Wed/Fri/Sat, 9am–6pm EST
- Thursdays–Mondays, 9am–6pm EST
Requirements
Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated workspace, and the ability to work well in a fast-paced environment. Medical terminology and experience — either hands-on or clerical — is required. Familiarity with EMR systems and practices is preferred.
Minimum typing speed of 30 WPM is required and will be tested.
Technical Requirements
Ethernet (hardwired) connection preferred.
- Ping: < 15 ms
- Download: > 50 Mbps
- Upload: > 10 Mbps
STATLINX will provide equipment.
Responsibilities
- Manage call volume of 80–120 inbound calls daily in a timely and professional manner
- Follow communication prompts
- Identify callers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
Compensation: Entry Level: $17.50/hr (with advancement opportunities) plus a monthly bonus program where you are eligible for up to 15%!
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Job Type: Full-time | Work Location: Remote
Apply today: https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055
Frequently Asked Questions
Can I work this job from outside the United States?
What technical equipment and internet do I need for this role?
What is the starting pay and are there opportunities to earn more?
Is prior medical experience required to apply?
What shifts are available and what timezone are they in?
