Account Manager at Customer.io – Remote UK/Ireland — Columbus
Traveler-Friendly Insight
This role is explicitly restricted to candidates based in the UK or Ireland, which significantly limits location flexibility for digital nomads. You cannot hold this position while traveling long-term in Southeast Asia or Latin America — a permanent UK or Irish address (and likely tax residency) is required.
That said, Customer.io is a well-known remote-friendly SaaS company, and the role likely includes considerable day-to-day flexibility in terms of home-office working. The remote work stipend suggests you can set up your own workspace rather than commuting to an office daily.
Timezone considerations: As an EMEA-focused Account Manager, you'll need to be available during European business hours (GMT/IST). This is a client-facing, relationship-driven role — expect regular video calls with customers and internal teams, making full async work impractical.
- UK-based nomads: A UK digital nomad visa doesn't exist, but UK residents can work remotely from home freely. Short trips abroad (e.g., Portugal's digital nomad visa, or EU tourist allowances) may be feasible, provided you remain UK/IE tax-resident.
- Salary vs. cost of living: At ~$115K OTE (≈£91K), you'd live very comfortably in cities like Lisbon or Dublin, and extremely well in lower-cost EU destinations — but the role requires UK/IE residency, not extended stays elsewhere.
If you're a nomad seeking full location independence, this role is not a match. Look instead for Customer.io roles listed as globally remote.
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What We Value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What You'll Do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What We're Looking For
- 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
- Experience managing $5M ARR, predominantly in the mid-market space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency), depending on experience and subject to market rate adjustment.
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Hiring Process
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join Us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Frequently Asked Questions
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