Fintech Account Lead at Hopper - Remote UAE/MENA — Columbus

About the Job

As an Account Lead within the Fintech Team at HTS (Hopper Technology Solutions), you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products, optimize and grow existing solutions, and develop new opportunities that drive both business growth and enhance the traveler experience.

You'll be at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure our fintech products align with their business objectives and success metrics. This role requires a combination of strong interpersonal skills, creativity, and analytical ability to navigate complex airline ecosystems and deliver impactful results.

What Your Day-to-Day Looks Like

• Build & Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners' goals and success metrics.
• Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
• Product Implementations: Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging.
• Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
• Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
• Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.

Ideal Candidate Has

• Strong interpersonal and communication skills to engage with stakeholders at all levels — able to build trust with partners and internal teams through clarity, consistency, and professionalism.
• Ability in vibe coding / prototyping products, features, or workflows with AI tooling such as LLMs (Claude, Gemini, ChatGPT, etc.).
• Proven ability to manage and grow strategic partnerships.
• Excellent analytical skills with experience in data-driven decision-making.
• Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces.
• Strong project management and organizational skills.
• Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus.
• Native Arabic speaker with fluency in English. The ability to communicate effectively with Middle East and North Africa (ME & NA) partners and stakeholders is crucial.

Perks and Benefits of Working with Us

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
• Hopper covers 100% of employee premiums for EOR — offered supplemental insurance including coverage for Medical as well as Dental.
• Very generous parental leave, much above industry standards (ask us for details!).
• Access to co-working space on demand through FlexDesk AND a work-from-home stipend.
• Housing & Transportation Benefit.
• Carrot Cash travel stipend.
• Unlimited PTO.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.

More About Hopper

At Hopper, we are on a mission to become the leading travel platform globally — powering Hopper's mobile app, website, and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility, and savings to travelers globally.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers — with 70% of its users being Gen Z and millennials.

Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

A Few Stats That Demonstrate the Company's Recent Growth:

• Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year.
• Fintech products — including Cancel for Any Reason and Flight Disruption Assistance — have exceptionally strong CSAT because terms are always clear and customers receive instant, no-questions-asked resolutions.
• Almost 30% of app customers purchase at least one fintech product when making a booking; consumers are 1.6x more likely to repurchase if they add fintech to their booking vs. booking just travel.
• HTS now represents more than 75% of the business. HTS partners include Air Canada, Uber, CommBank, Nubank, Capital One, Flair Airlines, and many more.
• Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world.
• Named the #1 most innovative company in travel by Fast Company; currently the #3 largest online travel agency in North America.

Come take off with us!

At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.