Remote Website Onboarding Specialist - Cloudbeds Thailand — Columbus

What Makes Cloudbeds Unique

At Cloudbeds, we're not just building software — we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.

Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again — but we're just getting started.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We're looking for a Website Designer to join our Website Services Team — someone who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of "more reservations, happier guests" a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working Shifts: 9AM to 6PM Thailand Local Time (2AM to 11AM UTC)

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for customers through our in-house website builder
• Manage website onboarding projects and service delivery timelines across multiple accounts
• Manage all records and maintain task management systems related to website service delivery
• Communicate directly with diverse customer profiles via video calls, emails, and voice calls
• Collaborate with a team of website designers to deliver websites on time
• Assist with website service scoping or questions from potential customers
• Investigate website errors or support issues; research and suggest website service improvements
• Manage internal escalations and coordinate with internal teams to provide onboarding updates or resolve customer concerns
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures
• Use graphic design tools to create visual elements aligned with customers' branding
• Research and develop content to build websites quickly and resourcefully
• Provide genuine customer service to customers from all over the world
• Resolve and handle customer complaints professionally
• Stay up to date with website trends and development techniques most effective in engaging consumers
• Handle multiple deadline-driven pressures simultaneously
• Contribute to developing website service improvement processes and projects

Key Competencies:

• Creative with a keen eye for design and high attention to detail
• Effective execution and management of multiple website projects with varying processes
• Outstanding written and verbal communication skills with strong empathy for customers
• Ability to lead and collaborate with a diverse team of different personality types
• Open to change, improvements, and process updates
• Highly organized, proactive, self-starter, and team player with a love of continual process improvement

You'll Succeed With:

• 1+ years of website design and development experience (preferred)
• 1+ year of HTML and CSS experience (preferred)
• Experience with Adobe Photoshop and Canva (preferred)
• Experience with a CMS such as WordPress, Drupal, or Duda (preferred)
• Fluent English
• Background in customer service or professional services onboarding
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/Wi-Fi connection

Work Authorization: Applicants must be currently authorized to work in the location where the position is based, without requiring visa sponsorship. Cloudbeds is unable to provide sponsorship for work visas at this time.

What to Expect — Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.

From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold — we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more at cloudbeds.com

Cloudbeds Awards:

• Winner – Hotel Management Software | HotelTechAwards (2026)
• Overall 10 Best Places to Work | HotelTechAwards (2026)
• Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
• Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
• Most Loved Workplace® Certified (2024)
• Deloitte Technology Fast 500 (2024)

Discover Our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses via Cloudbeds University
• Access to professional development including manager training, upskilling, and knowledge transfer

Everyone is Welcome — A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing and recruiting agencies, and individuals being represented by an agency, are not authorized to use this site or submit applications — any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.