Remote Night Shift Tech Support Engineer - Playson — Columbus
Traveler-Friendly Insight
Night Shift Remote Role — A Nomad-Friendly Schedule With Caveats
This role is explicitly night shift only (5 shifts per week), which is a critical factor for digital nomads. While it is fully remote, the fixed night-shift schedule means your working hours are anchored to a specific time window — almost certainly aligned with European business/operator hours covered overnight. This means the role is not async-friendly; you must be available and alert during designated night hours.
Timezone strategy for nomads:
- Southeast Asia (Bangkok, Bali, Chiang Mai): If Playson's night shift runs roughly 22:00–06:00 CET, that translates to 04:00–12:00 ICT — a manageable morning shift in Thailand. This makes Southeast Asia a genuinely workable base.
- Latin America (Medellín, Mexico City): CET night shifts would fall in the late afternoon/evening locally — very comfortable for nomads in LATAM time zones.
- Lisbon, Portugal: WET is CET-1, so night shifts still mean working through the night — less ideal but feasible.
The salary is paid in EUR, which provides strong purchasing power in lower cost-of-living destinations like Medellín (~€1,200/mo living costs) or Chiang Mai (~€900/mo). Benefits include unlimited PTO and professional development reimbursement, both valuable for nomads who want to travel between contracts or upskill on the road. No explicit coworking or equipment stipend is mentioned.
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to dynamic growth, we are excited to invite a Technical Support Engineer (Night Shifts) with a relevant background to apply for the role in our Integration Department. Technical Support Engineers at Playson are responsible for a full customer support service of our current partners' integrations.
To succeed in this role, you have:
- Readiness for night shifts only
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
- A proactive, client-focused attitude and strong work ethic
- Strong problem-solving and troubleshooting skills
- Effective communication skills, both written and verbal
- At least Upper-Intermediate English (written and spoken)
- Eagerness to learn quickly and grow technically
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols (e.g., REST)
- Awareness of the software development lifecycle (SDLC)
Would be beneficial to know:
- Familiarity with the iGaming industry
- Hands-on software development experience with Java, C#, Node.js, or TypeScript
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
- Experience using Jira and the Atlassian stack
- Basic understanding of QA processes and test environments
- Previous experience in a technical support, DevOps, or site reliability role
- Practical experience with monitoring systems
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
The importance of the role:
- Understand and analyse issues, and find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service across 5 shifts per week
What you get in return:
- Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
- Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
- Flexible Schedule: We offer a flexible work schedule to accommodate your needs
- Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
- Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
- Financial Support for Life Events: We provide financial support during special life events
- Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
- Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
- Professional Development: Get reimbursement for professional courses for your development
The recruitment process:
1. HR Interview (45 min)
2. Technical Interview (60 min)
3. Final Interview (60 min)
If the job description rings a bell — take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.
Join us today!
By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.
Frequently Asked Questions
Is this role fully remote or office-based?
What are the shift hours for this position?
What is the salary for this Technical Support Engineer role?
What technical skills are required to apply?
What does the recruitment process look like at Playson?
