Online Support Rep at Luxury Presence - Remote PH — Columbus
Traveler-Friendly Insight
This role is Philippines-resident only — the posting explicitly requires applicants to be current residents of the Philippines, which means it is not open to location-independent digital nomads traveling freely between countries.
Schedule constraints are significant: The role requires working graveyard hours (aligned to US timezones, likely PST/EST), 5 days a week, 9 hours per day. This severely limits schedule flexibility and is incompatible with time-zone hopping or travel across multiple regions.
However, the role is remote within the Philippines, so workers based anywhere in the country — Metro Manila, Cebu, Davao, or smaller cities — can apply, provided they meet the infrastructure requirements:
- At least 100 Mbps internet with a backup connection
- Stable power supply with no frequent outages
- Own laptop or desktop computer
For Philippines-based remote workers, this is a solid opportunity. The cost of living in Philippine cities is low — Metro Manila averages $600–900/month for a comfortable lifestyle, Cebu and Davao even less. Even without a disclosed salary, US-company support roles in the Philippines typically pay PHP 25,000–50,000/month, offering a reasonable quality of life locally.
If you are a nomad looking for a fully location-flexible role, this posting is not the right fit. Look instead for roles without residency requirements and with async-first culture.
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
ABOUT THE ROLE
We are looking for an Online Support Representative to assist our customers with issues and requests when using our products and services. Responsibilities include resolving customer queries, executing website requests, recommending solutions, and guiding customers through features and functionalities.
To be successful in this role, you'll need to practice empathy and quick thinking while being an excellent communicator with technical knowledge of the latest web standards and a keen eye for tasteful design. You should also be familiar with help desk software, particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients.
WHAT YOU'LL BE RESPONSIBLE FOR
- Responding to customer requests and queries in a timely and accurate way, via Salesforce chat and/or email
- Identifying customer needs and helping clients use specific features of our products
- Analyzing and reporting product issues or concerns (for example, by testing different scenarios or replicating user issues)
- Emailing clients and providing them with frequent updates
- Reporting technical issues to the Product Team
- Sharing feature requests and effective workarounds with team members
- Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams
- Assisting in training junior Customer Support Specialists
- Supporting and assisting teammates
WHAT WE'RE LOOKING FOR
- Experience as a Technical Customer Support Specialist or similar technical CS role
- Experience with how website front-end and back-end systems work
- Technical CMS, HTML, CSS/SCSS, JavaScript, and database knowledge is a plus
- Experience using help desk software, remote support tools, and other online software (Salesforce, Slack, Asana, HubSpot, Google Drive, ChatGPT, Coda, Canva, Claude)
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Skilled at educating clients on product features and guiding them toward effective solutions
- Multi-tasking abilities and resourcefulness
- Patience when handling tough cases, particularly live client websites
- Degree in Information Technology, Computer Science, or a related field preferred (or equivalent practical experience)
- Familiarity with the real estate industry is a plus
OTHER REQUIREMENTS
- Must be a current resident of the Philippines
- Willing to work graveyard hours if assigned, 5 days a week, 9 hours a day (with a one-hour meal break)
- Own a laptop or desktop
- Have a valid government ID
- Have an existing bank account or willing to open one if hired
- Have a stable internet connection of at least 100 Mbps and a back-up connection
- Live in an area with stable power supply not interrupted by constant power outages
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.
More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Frequently Asked Questions
Is this role fully remote or office-based?
What hours will I be working in this role?
What technical skills are required for this position?
Does Luxury Presence offer career growth opportunities from this role?
What tools will I use day-to-day in this job?
