Strategic Account Executive at Twilio - Remote Spain — Columbus

Who We Are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and How We Work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

While we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.

See Yourself at Twilio

Join the team as Twilio's next Strategic Account Executive (German Speaking).

About the Job

This position is needed to sell into high-value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on the DACH region. The candidate will be responsible for managing fast-growing customers in the region, focused mainly on product cross-sell and up-sell, revenue growth, and sourcing net new opportunities within a set of accounts.

Responsibilities

In this role, you'll:

• Service the fastest-growing customers in the region.
• Grow revenue and share of wallet within your key account list.
• Open doors to the purchase of Twilio's products and services — including voice, messaging, email, contact centre, and account security software.
• Maintain the highest levels of customer satisfaction.
• Create pricing proposals, negotiate terms, and manage the contract process.
• Sell solutions to both technical and business audiences.
• Build trust and mutual respect with technical customers and peers.
• Simplify complex contractual, technical, and financial details through extraordinary interpersonal and communication skills.
• Balance challenging priorities and handle multiple projects/deals simultaneously.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
• History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross-sell and upsell solutions within a mature customer base.
• A solid understanding of financial reporting within a direct customer base — revenue tracking.
• German language proficiency.

Desired:

• Experience selling to both business and technical audiences.
• Experience and understanding of working in the communications market — messaging, voice calling, email, account security verification, or prior experience in a traditional telecommunications environment.
• Curious networker with strong emotional intelligence.

Location

This position will be based in Spain.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio Thinks Big. Do You?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.