Remote Account Manager LATAM - Valatam — Columbus
Traveler-Friendly Insight
Location Flexibility — With a Big Caveat: This role is 100% remote, but Valatam explicitly requires that you remain in one of the approved Latin American countries (Costa Rica, Colombia, Peru, Mexico, Nicaragua, or Guatemala) without any travel for the first four months. If you have trips planned, you must wait until you return before applying. This is a significant constraint for nomads who move frequently.
Schedule & Timezone: As an Account Manager serving global (likely North American) clients through a nearshore staffing firm, expect to work during US business hours (EST/CST). This role is not async-friendly — client check-ins, escalations, and upselling calls require real-time availability. Fixed hours are likely.
Salary Context: The base of USD $1,044/month is modest by Western standards but competitive in the LATAM context. Consider cost of living comparisons:
- Medellín, Colombia: A comfortable lifestyle runs ~$800–$1,200/month — this salary is livable, especially with commissions.
- Lima, Peru: Similar range; $1,044 base covers basic needs with room for savings if commissions are earned.
- Mexico City: Slightly higher costs; commissions become more important to maintain comfort.
Nomad Verdict: After the 4-month onboarding window, geographic flexibility within approved countries may be possible, but verify with Valatam. No travel perks or coworking allowances are mentioned.
About Valatam
At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results.
About the Role
We are seeking a proactive and results-driven Account Manager to foster strong long-term client relationships, maintain high customer satisfaction, and drive account expansion. Reporting directly to the Growth Director, this is a 100% remote, full-time position for experienced account management and client success professionals in Latin America.
In this role, you will serve as the primary point of contact for assigned client accounts, ensuring service quality, handling issues proactively, and identifying upselling opportunities (adding full-time team members to client accounts). If you excel at client retention, cross-functional coordination, and consultative account growth within high-touch remote environments, this position offers direct business impact and career development.
Key Responsibilities
- Client Relationship Management & Retention: Conduct regular client check-ins to monitor productivity, evaluate relationship health, identify account risks early, and execute retention strategies to minimize churn.
- Account Expansion & Upselling: Identify account growth opportunities, present qualified candidate profiles to clients, schedule onboarding sessions, and achieve monthly add-on goals (e.g., 2 FTE add-ons per month).
- Placement & Operational Coordination: Partner with Trial, HR, and Recruitment teams to source, vet, and introduce candidates for open client seats while maintaining accurate internal placement databases.
- Issue Resolution & Account Advocacy: Act as the main problem solver for client concerns, manage escalations promptly, and continuously measure client satisfaction to improve service delivery.
- Client Advocacy & Brand Assets: Proactively gather customer testimonials, reviews, referrals, and success stories to collaborate with Marketing on case studies.
- Feedback & Cross-Functional Collaboration: Provide constructive feedback to HR and Recruitment on candidate performance, deliver recruitment search updates to clients, and participate in management reviews on account health.
Requirements
- Fluent English & Spanish (C1-C2 level required).
- 2–4 years of experience in B2B Account Management, Client Success, or Client Relations.
- Proven track record in account retention, churn reduction, and closing B2B upsells/account expansions.
- Excellent cross-functional coordination skills (working with HR, Recruitment, and Operations).
- Strong experience using HubSpot CRM (or similar CRMs) for pipeline management and client tracking.
- Experience in BPO, nearshore staffing, or virtual assistant services preferred.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor's or Associate's degree preferred.
What We Offer
- Hourly rate equivalent to approximately USD $1,044 per month + uncapped upselling commissions.
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.
More information about the payment structure will be discussed further in the process.
IMPORTANT
During the first four months of employment, it is critical that candidates are available to work from the countries listed above without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.
If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.
Frequently Asked Questions
Is this role truly 100% remote or is office attendance required at some point?
What is the base salary and how do commissions work?
What language skills are required for this role?
What experience is preferred for applicants from BPO or staffing backgrounds?
Are there any technical requirements to work from home?
