Technical CSM at ServiceNow - Remote US/Canada — Columbus
Traveler-Friendly Insight
This role at ServiceNow carries a flexible work persona framework, meaning remote eligibility depends on your proximity to a ServiceNow office—something nomads should investigate before applying. It is not a fully location-independent position, and the company may verify your primary residence location.
A significant consideration for travelers: the role requires 20–25% quarterly travel to customer sites. This likely means visiting enterprise clients (healthcare, OT/ICS environments) across North America, which could conflict with a nomadic schedule or actually complement it if you enjoy structured travel.
Timezone constraints: As a customer-facing role serving US and Canadian platinum-tier clients, expect to maintain North American business hours (ET to PT). This makes it challenging to base yourself in APAC or EMEA time zones long-term.
Visa considerations: Applicants must be based in the US or Canada. Digital nomad visas in popular destinations like Portugal or Mexico would not satisfy residence requirements here. Export control regulations also create additional compliance scrutiny around applicants' residency and nationality.
- No salary listed, so cost-of-living comparisons are speculative—but T.CSM roles at this level at Fortune 500-adjacent companies typically pay $110K–$150K USD, which affords a comfortable lifestyle in Medellín or Lisbon.
- No explicit mention of coworking stipends, equipment budgets, or meetup allowances.
Bottom line: this role suits a semi-remote professional with a stable North American base, not a full-time digital nomad.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. This includes helping align new use cases to CISO goals, and identifying growth opportunities by informing customers of our latest innovations, capabilities, and products—matched to clients' business goals.
The T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization. Hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.
Responsibilities:
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and provide recommendations to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis within customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
- Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 2+ years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 5+ years of experience in network engineering, architecture, support, or design.
- 5+ years of experience in service delivery or technical account management in post- and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences.
- 3+ years of experience in IT, security, healthcare tech, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
- Knowledge of healthcare/ICT devices, manufacturers, or applications.
- Experience securing IT, IoT, or healthcare systems.
- Familiarity with scripting languages (Python preferred).
- Ability to travel up to 20–25% per quarter.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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