Remote SMB Customer Success Manager - DeleteMe USA — Columbus
Traveler-Friendly Insight
This role is listed as 100% work from home with a flexible work schedule, making it nominally remote-friendly. However, there are important caveats for digital nomads to consider.
Timezone constraints: The job is US-based and involves regular customer-facing engagement — renewals, billing coordination, and outreach with SMB clients. While no explicit timezone is stated, customer success roles at US-focused SaaS companies typically require availability during US business hours (ET–PT overlap, roughly 9am–6pm ET). This limits flexibility for nomads based in Europe or Asia.
Location restriction: The allowed countries field and company context strongly indicate this role is restricted to US residents only, likely for tax, legal, and customer interaction reasons. Standard digital nomad visa strategies (e.g., Portugal's D8, Thailand LTR) would not satisfy this requirement unless you maintain US tax residency and work from abroad on a tourist visa — which carries compliance risks.
- Perks relevant to nomads: Cell phone reimbursement and fitness reimbursement are modest but useful on the road.
- No coworking or equipment stipend is explicitly mentioned, which is a gap for location-independent workers.
If you're a US-based nomad traveling domestically or taking short international trips, this role could work. For those seeking a truly location-agnostic role with global country eligibility, this posting is likely too geographically constrained.
About DeleteMe
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Title: SMB Customer Success Manager
Job Summary
As a Customer Success Manager, you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe's product offering. Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base. Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle. A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product/feature deployments, customer feedback loops, customer growth opportunities, and more.
Responsibilities
- Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
- Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
- Updates to customer subscriptions and invoices to ensure a smooth billing process.
- Maintaining Salesforce records to ensure data cleanliness.
- Coordination with CSMs and Sales as needed when upsell opportunities become possible.
- Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
- Coordinates with CSMs and AEs when contracts/agreements are required.
- Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
- Assist with customer offboarding for SMB clients.
Experience
- Ability to engage with external customers alongside the account team.
- Outstanding communication, presentation, and customer relationship skills.
- Self-motivated and results-driven with a strong work ethic.
- Comfortable working independently and remotely.
- Extensive experience with customer-facing roles.
- Salesforce experience.
- Collaborative and team-oriented.
What We Offer
- Comprehensive health benefits — Medical, Vision, Dental
- Flexible work schedule
- 100% work from home
- Generous 401(k) matching up to 6%
- 20 days paid time off
- 15 sick days
- 12 company-paid holidays
- Childcare expense reimbursement
- Fitness and cell phone reimbursement
- Birthday time off
Frequently Asked Questions
Is this Customer Success Manager role fully remote?
What tools or software experience is required for this role?
What is the compensation for this SMB CSM role at DeleteMe?
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What PTO and benefits does DeleteMe offer for this role?
