Part-Time Remote Onboarding Associate at Luna PT — Columbus
Traveler-Friendly Insight
This role is remote but firmly US-based, with strict state eligibility requirements (AR, KY, MS, SC, VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX, TN, WI). Digital nomads and long-term travelers outside the US cannot legally hold this position, and even domestic nomads must reside in an eligible state.
Schedule flexibility is very limited. The two available shifts are fixed 4-hour weekday/weekend blocks aligned to US timezones (earliest start 9:00 AM PST, latest end 5:00 PM ET). This means you must be physically present in a US timezone — working from Europe, Southeast Asia, or Latin America is not compatible with these hours.
Key logistical requirements for remote work:
- Reliable high-speed internet is mandatory — plus a backup internet connection, which is uncommon for most roles and rules out many co-working setups or café-based work.
- A distraction-free home workspace is explicitly required, making hostel or shared accommodation unsuitable.
- Candidates must live more than 50 miles from Nashville, TN to qualify as fully remote.
In summary, this is a domestic remote role for US-based residents only. If you're a nomad looking for truly location-independent work, look for roles with async communication policies, flexible timezone windows, and no state residency restrictions.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Join our amazing team and start your career with Luna as a Part-Time Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
Shifts Available:
- Mon–Fri: 10:00 AM–2:00 PM PST | 12:00 PM–4:00 PM CT | 1:00 PM–5:00 PM ET
- Thu–Mon: 9:00 AM–1:00 PM PST | 11:00 AM–3:00 PM CT | 12:00 PM–4:00 PM ET
Physical therapy, delivered. www.getluna.com
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role, candidates must reside outside of a 50-mile radius from our Nashville office.
What We Can Offer You
- Part-time hours – Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun, collaborative, and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Additional Information
This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
- #3 Best Employer in Healthcare (Forbes, 2025)
- #1 Best Company in MSK Care (Forbes, 2025)
- #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
- Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
- Gold Indigo Design Award for mobile app design excellence 2020
Frequently Asked Questions
Which US states are eligible for this remote position?
What are the available shift options for this part-time role?
Is there a salary or hourly rate listed for this position?
What internet requirements are needed to work remotely in this role?
Do I need prior healthcare experience to apply?
