Remote Support Associate at Wolt - Serbia Remote — Columbus
Traveler-Friendly Insight
While this role is listed as "fully remote," there is one critical constraint every digital nomad must note: all work must be performed from Serbia only. This is not a location-independent position — it is a Serbia-based remote job, meaning you must physically reside in Serbia to be eligible and compliant.
Beyond geography, the role operates on 24/7 rotating shifts including nights, weekends, and holidays. This makes async flexibility essentially non-existent; your schedule is dictated by business queues and shift assignments, not personal preference. There is no indication of core-hours flexibility or asynchronous communication options.
Visa considerations: If you're a non-Serbian citizen considering relocating to Serbia, the country is relatively accessible. Serbia is not in the EU, so EU digital nomad visa schemes don't apply, but many nationalities can stay visa-free for 30–90 days. For longer stays, Serbia offers straightforward temporary residence registration, making it feasible for nomads to base themselves there legally.
Cost of living context for 105,000 RSD/month (~€895):
- Belgrade, Serbia: Comfortable living — rent for a 1BR in the center runs ~€400–600/month, leaving reasonable disposable income.
- Lisbon or Bangkok: This salary would not cover typical nomad costs in these cities, as it's below the local cost of living for international standards.
Equipment (laptop, monitor, headset) is provided, which saves upfront costs. This role suits someone already based in Serbia seeking stable remote income, not a globe-trotting nomad.
Headquarters: Remote; Serbia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
⭐ Join Wolt as an English-Speaking Support Associate ⭐
We're on the lookout for full-time (40 hrs/week) Support Associates who speak English fluently to join our amazing Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.
What You'll Be Doing
As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We're looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.
Day-to-Day in This Role, You'll:
- Handle customer, courier, and merchant inquiries through live chat, phone, and email support
- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
- Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
- Maintain a high-quality customer experience by using empathy, clear communication, and Wolt's tone of voice
- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines
- Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools
- Stay up to date with new processes, market changes, training materials, and internal updates
Your Profile
- Excellent communication skills and plenty of patience
- Persistence, kindness, and empathy help you find the best solution for everyone involved
- Great attention to detail and strong focus
- You're not intimidated by complex tasks that require quick thinking and good organization
- You handle stressful situations, multitask, and can manage multiple incoming interactions with ease
- Making fast decisions in challenging moments is one of your strengths
- You understand the importance of great customer experience
- You're fluent in both Serbian and English (C1)
- You have at least a high school diploma
- You are willing to work in shifts, and on weekends and holidays — we operate 24/7
- You're comfortable with new apps and systems, and adapt quickly to changes
- Any previous work experience is welcome, especially in a similar role — but it's not a requirement! We'll teach you everything you need to know.
What's in It for You
- Fully remote work
- Starting salary: 105,000 RSD gross + 50% extra pay for weekends, 110% for holidays, and 26% for night hours (22:00–06:00)
- 5-day work week
- 60 minutes of paid break time — the legally required 30-minute paid break, plus an additional 30 minutes provided by Wolt as an employee benefit
- At least 25 days of paid vacation, with a possibility for additional paid days off
- Private Health Insurance
- 15% cashback on your Wolt orders
- Access to the FitPass program
- 2-week structured onboarding program
- Structured mentoring from our Team Leads
- Training sessions, workshops, and learning opportunities to enhance your skills
- A clear career development path — your growth as a Support Associate is our priority
- Wolt-wide training programs
- Employee Assistance Program for you and your immediate family
- A friendly, tolerant, and inclusive work environment
- All necessary equipment for your work (laptop, monitor, headset)
⏱️ Working Hours
Wolt Customer Support operates 7 days a week, 365 days a year, 24/7.
You'll be working in 8-hour morning, afternoon, or night shifts, including weekends and holidays, depending on business and organizational needs.
Technical Requirements
- A strong and reliable internet connection and a suitable remote working environment without distractions
- This is a fully remote position, but all work must be performed from Serbia only
- Candidates must be available to fully participate in the training and onboarding process
Next Steps & Onboarding
Your onboarding starts through our e-learning platform, and during your first week, you'll work closely with a trainer. Training lasts 2 weeks, and during this period, you'll always have someone to guide you through your shifts. After that, you'll be supported by your Team Lead, who also acts as your mentor.
We review applications continuously, so don't wait! Apply as soon as possible, and we'll get back to you shortly.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more at Recruitment Scam Awareness - DoorDash.
Frequently Asked Questions
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