Remote CSM at Typeform - ET Timezone, Work Anywhere — Columbus
Traveler-Friendly Insight
This role is listed as fully remote with headquarters in the United States, but there is a key timezone constraint: Typeform explicitly prefers candidates based in the Eastern Time (ET) zone (UTC-5/UTC-4). This is not just a preference in practice — a customer-facing CSM role with live account reviews, cross-team collaboration, and renewal calls will almost certainly require consistent availability during US East Coast business hours (roughly 9am–6pm ET).
For digital nomads, this means your location flexibility is real but range-limited. You can comfortably work from:
- Latin America (Medellín, Bogotá, Mexico City) — same or close timezone, excellent cost of living. At $65K–$95K USD, Medellín offers strong purchasing power (avg. monthly expenses ~$1,200–$1,800).
- Eastern US or Canada — straightforward compliance.
- Lisbon, Portugal — UTC+0/+1 is challenging but feasible for afternoon-only ET overlap; a digital nomad visa (D8) makes it viable legally.
Working from Southeast Asia (Bangkok, Bali) would be very difficult given the 11–13 hour time difference from ET. No travel-specific perks (coworking stipend, equipment budget) are mentioned explicitly, so clarify these during interviews. The role suits nomads who base themselves in the Americas or Western Europe.
Headquarters: United States (Remote)
Who We Are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and HubSpot.
We're especially excited to hire someone based in the ET Timezone, where we're looking to grow our presence.
About the Team
The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission-critical processes for our customers and maintain a strong core relationship.
About the Role
As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You'll be a great fit for this role if you are curious, creative, enjoy problem solving, helping customers discover new opportunities, analyzing data, and find satisfaction in iterating on and improving processes.
What You'll Do
- Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
- Introduce new opportunities to expand usage and optimize client experiences
- Use internal tools to monitor customer health, usage metrics, and progress
- Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
- Identify expansion opportunities and negotiate and close renewals
- Deliver account reviews and information around trends to leadership and cross-functional teams
- Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development
What You Bring
- Proven experience in customer success or a customer relationship management type role, with a preference for prior experience working in a SaaS company
- Easily builds rapport with customers and team members
- A proven track record of expansions and renewals
- Process-driven and analytical
- Can identify and communicate trends in their book of business
- Strong written and verbal communication skills
- Ability to break down and communicate technical terminology in a non-technical manner
- A passion for delivering quality service
- Natural curiosity and enthusiasm
- A team-focused, collaborative instinct
- Flexible, open to change, and a sense of humor never hurts!
Extra Awesome
- You're excited about the tools
- Time and work management skills to prioritize customer engagements and requests
- Previous experience working in a fast-paced organization
No one likes a guessing game — that's why we're transparent about the salary range for this role. In addition to the base, we offer a 5–10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data. We're committed to clarity and honesty, so feel free to ask us anything along the way.
Pay Range: $65,000 — $95,000 USD
Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual's unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
To apply: https://weworkremotely.com/remote-jobs/typeform-customer-success-manager
Frequently Asked Questions
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