Remote Client Success Manager - FIXD USA Only — Columbus
Traveler-Friendly Insight
This role is listed on a remote job board and is open to candidates across the USA, but the nature of the work introduces significant constraints for digital nomads. As a Client Success Manager supporting automotive dealerships, the role requires high responsiveness, live onboarding sessions, and real-time coordination with dealership staff — all of which typically demand US business hours availability (likely Eastern or Central time zones).
Timezone flexibility is limited. Dealerships operate on fixed business hours, meaning nomads in Southeast Asia or Europe would struggle to maintain responsiveness. However, nomads within US time zones — or those in LATAM cities like Medellín or Mexico City — could potentially make this work.
- Medellín, Colombia (ET -1): On a $90K OTE, cost of living is extremely favorable — roughly $1,500–$2,000/month covers a comfortable lifestyle. A US tourist visa or digital nomad visa (visa de nómada digital) applies.
- Mexico City, Mexico (CT): Perfect timezone alignment for US dealership hours. Monthly costs around $1,800–$2,500. US citizens can stay up to 180 days on a tourist permit.
- Lisbon, Portugal (GMT+1): Afternoon/evening overlap with US Eastern time is possible but tight for real-time support roles. Portugal's D8 Digital Nomad Visa is available.
No travel-specific perks (coworking stipend, equipment budget) are mentioned. The "Free Food & Snacks" benefit implies some in-office presence may be expected or preferred.
Headquarters: Atlanta, Georgia, United States
URL: http://www.fixdapp.com
About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000
Job Description:
AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Role
- Onboard dealership customers to AppraisalPRO and conduct initial training
- Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
- Proactively provide support by actively monitoring product usage to identify red flags
- Influence and build rapport with key decision-makers in order to become their trusted advisor
- Secure referrals to other potential dealership customers from existing customers
- Understand customer needs and pitch other AppraisalPRO products that could fill those needs
- Present recommendations on platform and user experience improvements to our Product and Engineering team
Requirements
Qualifications
- The ability to quickly build relationships and trust
- Excellent interpersonal skills
- Strong communicator who can present and write well, extremely responsive
- Ability to multitask and prioritize
- Passion for providing top-notch customer service
Plus
- Experience in the Franchise Dealership industry
Benefits
- Health Care Plan (Medical, Dental & Vision) for you and your family
- 401k - 5% match
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Free Food & Snacks
To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts
Frequently Asked Questions
Is this Client Success Manager role fully remote?
What is the salary for this CSM role at FIXD?
Do I need automotive industry experience to apply?
What products will I be supporting as a CSM at AppraisalPRO?
What benefits does FIXD offer for this role?
