Remote Group Specialist at Collette Travel - USA — Columbus
Traveler-Friendly Insight
This role is listed as remote within the USA only, which limits true location independence for international nomads. If you hold a US work authorization and prefer to stay within domestic borders, this can still work from any state — think beachside Airbnb in Florida or a mountain cabin in Colorado.
Timezone considerations: The job involves inbound/outbound client calls and multiple daily touchpoints with Business Development Managers and customers, strongly implying fixed business hours (likely US Eastern or Central time). This is not an async-friendly role — expect a set schedule, 5 days a week.
Salary context: At $19.59–$22.00/hr (~$40,700–$45,760 annually full-time), purchasing power varies significantly by location:
- Low-cost US cities (e.g., Tulsa, OK or El Paso, TX): Comfortable living with money to spare
- High-cost cities (NYC, San Francisco): This salary would be tight; nomadic domestic travel could offset housing costs
- International: US work authorization required — not viable for working abroad under a foreign digital nomad visa
One standout perk: exclusive travel discounts from Collette's tour portfolio could meaningfully reduce vacation costs for a travel-minded worker. No mention of coworking stipends or equipment budgets, so budget for your own home office setup.
Headquarters: United States
URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5c25b56e-5f1d-49e0-9512-c5a7828d1a08
Collette is seeking a Group Specialist to join our Client Care Center. This is a remote role.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. Your journey starts here.
Position Summary:
The Group Specialist is responsible for maintaining daily functions as they pertain to multiple Business Development Managers within a specific selling region. You like working with people. You are someone who can delight with promptness, thoroughness, and accuracy. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! The prime responsibility is to act as a liaison and support existing accounts to maintain and grow revenue to exceed sales objectives of the assigned territory.
Primary Functions:
- Serve as the primary point of contact for travel professional group client base to meet customer demands and expectations through inbound/outbound calls
- Drive revenue growth and retention of existing accounts; drive sales by analyzing existing bookings, potential upgrades, and future travel needs
- Maximize customer relationships and ensure positive interactions at frequent touchpoints while optimizing the customer experience
- Manage all required touchpoints including promotional calls, deposit due calls, flight schedule calls, hometown pick-up calls, and other customer service activities
- Collaborate closely with Business Development Managers and cross-functionally with multiple internal teams
- Assist sales relating to existing and/or new orders and actively seek opportunities to close group business
- Audit account fliers, presentations, documentation parties, air schedules, tour manager requests and sign-ups, adding tours to existing accounts, and other marketing needs
- Manage customer complaints in a professional manner and offer proactive solutions
- Manage group block audits and loyalty programs
- Ensure current knowledge of products, processes, policies, and procedures
Knowledge & Skills:
- Team player — we win as a team
- Able to build constructive and effective relationships, nurturing them to build a loyal, excited, passionate client base
- Demonstrates excellent verbal, written, and interpersonal skills; develops and maintains a high level of expertise in account service and consultative selling techniques, product knowledge, procedures, and administration
- Knowledge of sales principles: closing skills, negotiation skills, and motivation for sales
- Demonstrates confidence, a positive attitude, and ability to effectively work with others to positively impact level of service
- Results-oriented with proven ability to be flexible, work in a fast-paced environment, and take on additional responsibilities to meet business needs
- Proficient conflict management skills, including ability to resolve issues in stressful situations and demonstrate personal resilience
- Self-directed with the ability to think independently
- Ability to manage time and scheduling efficiently
- Willingness to help team members by sharing knowledge
- Strong computer skills; working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal
- Proactively looks for ways to improve internal processes
- Flexibility to customize approach to meet all types of member communication styles and personalities
- Willingness to work hard and have fun doing it!
- Bilingual speaking skills a plus
- Bachelor's Degree Preferred
Compensation & Benefits
We believe in taking care of our team—inside and outside of work.
The pay range for this position is $19.59 – $22.00 per hour.
What We Offer:
- Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
- Time Off: Generous PTO, paid holidays, and your birthday!
- Volunteer Time: Paid hours to give back to causes you care about
- Financial Security: 401(k) with company match
- Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program
- Career Growth: Tuition reimbursement to help you level up your skills
- Exclusive travel discounts, incentives, and more!
To apply: https://weworkremotely.com/remote-jobs/collette-travel-service-inc-group-specialist
Frequently Asked Questions
Is the Group Specialist position fully remote?
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