Sr. Customer Success Manager at 6sense - Remote — Columbus
Traveler-Friendly Insight
Location Flexibility: This role is fully remote with no specific country or timezone requirement stated, making it one of the more nomad-friendly positions at a mature SaaS company. The posting lists headquarters as "Remote" and is open to candidates anywhere in the world.
Schedule & Async Considerations: Customer Success roles inherently require synchronous availability to align with enterprise clients' schedules. Since 6sense serves global enterprise customers, expect overlap demands that vary by your assigned client portfolio — not a fully async role. You'll need reliable video-conferencing hours during your clients' business hours, which could mean early mornings or late evenings depending on your base timezone.
Travel Requirement: A ~25% travel commitment is explicitly required. This means roughly one week per month on the road for client meetings, EBRs, or company gatherings. For nomads, this limits long-haul destination hopping but pairs well with a hub-and-spoke lifestyle — base yourself in one region and travel regionally.
Visa Considerations: With no country restrictions, popular nomad destinations are viable bases. Consider:
- Portugal: Digital nomad visa available; strong tech community in Lisbon.
- Thailand: Long-term Resident (LTR) visa for remote workers; Bangkok and Chiang Mai offer excellent infrastructure.
- Colombia: Digital nomad visa available; Medellín is cost-effective and well-connected for Latin American client travel.
No salary is disclosed, but senior CSM roles at B2B SaaS companies typically pay $110K–$160K USD, which affords a comfortable lifestyle in all three destinations. The 25% travel budget likely covers client visits, not personal relocation.
Headquarters: Remote
URL: https://6sense.com/
Our Mission:
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
The Role
Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they'll buy, and when. As a Sr. Customer Success Manager, you'll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You'll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment.
Responsibilities
We're scaling our Customer Success team and looking for strategic, process-driven professionals who thrive in dynamic environments. You'll be responsible for:
- Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact.
- Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives.
- Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio.
- Building executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities.
- Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals.
- Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback.
- Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features.
- Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense.
- Managing multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture.
Experience & Skills Required
- 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value.
- 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets.
- Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI.
- Strong understanding of B2B demand generation, marketing operations, and sales analytics.
- Proven success in negotiating renewals and identifying upsell opportunities.
- Experience operationalizing CS processes and leveraging internal resources to scale.
- Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools).
- Strong analytical, communication, and project management skills.
- BA/BS degree required.
- Willingness to travel (~25%).
Additional Skills Desired
- Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals.
- Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics.
To apply: https://weworkremotely.com/remote-jobs/6sense-senior-customer-success-manager
Frequently Asked Questions
Is this Customer Success Manager role fully remote?
What kind of accounts will I manage as a Senior CSM at 6sense?
What experience is required to apply for this role?
Is Gainsight experience required for this position?
Does 6sense disclose the salary for this Senior CSM role?
