Product Success Manager at Teamworks - Remote APAC — Columbus
Traveler-Friendly Insight
This role requires you to live and work within an APAC timezone — it's a hard requirement, not a preference. That said, within APAC, there's meaningful geographic flexibility: the role covers Australia, New Zealand, Japan, India, and beyond, so candidates based anywhere in that broad timezone band may qualify.
Async vs. sync balance: Client-facing work at this level (implementations, training, troubleshooting) will likely require scheduled calls aligned to client timezones across APAC — expect some timezone juggling if you're based in a less central APAC location. This is not a fully async role.
Travel perks: The posting explicitly mentions "real opportunities to travel and spend time onsite with clients" — a genuine perk for location-flexible workers who enjoy mixing travel with work.
Visa note: No salary data is published and the role is not eligible for sponsorship. You must already have the right to work in your APAC country of residence. Digital nomad visas (e.g., Thailand's LTR, Indonesia's KITAS) could technically allow APAC-region residency, but confirm right-to-work eligibility carefully before applying.
- Sydney/Melbourne (AU): Likely the primary base; high cost of living but strong sports-industry presence
- Bali, Indonesia: Lower cost of living, APAC timezone — but check right-to-work carefully
- Chiang Mai, Thailand: Budget-friendly, APAC-compatible hours, growing digital nomad infrastructure
This is a fixed-term contract until August 2027, giving you a defined runway to plan your lifestyle around.
I'm Jack Halley, Senior Manager of Product Success at Teamworks. Our Product Success team partners with elite sporting organisations across the APAC region — Australia, New Zealand, Japan, India and beyond — on our performance products: AMS, Strength & Conditioning, and Nutrition. We're looking for a Product Success Manager to own our APAC book on a full-time, fixed-term basis, from start date through to the end of August 2027, keeping some of the best sporting organisations in the world set up for success. Employment will end on that date, in line with the terms of the contract and applicable Australian employment law.
This is a consulting role at heart. The best PSMs don't just answer tickets — they bring deep product knowledge and a real understanding of the high-performance landscape to every conversation, showing clients where our products fit and how they keep delivering value season after season.
The Role
- Own technical account management for a book of APAC performance product partners across AMS, S&C, and early Nutrition beta customers, with a primary focus on AMS
- Lead new client implementations end-to-end, from configuration through go-live and adoption
- Drive client value through proactive best-practice consulting, new feature introductions, and training that upskills clients and their staff
- Troubleshoot technical and strategic client issues as the product expert for the region
- Partner with our Sales and CS teams in APAC on client needs, renewals, and expansion opportunities
What You Must Bring
- Strong client management skills: you can navigate time pressures, challenging personalities, and difficult situations while keeping the relationship healthy
- Strong experience in at least one of the following: Teamworks AMS (Smartabase), a pro-sport or high-performance organisation, or the sports technology industry
- The consulting instinct to understand where a product fits in a client's world and proactively show them how to get more from it
- Living and working in an APAC timezone
Even Better If
- You hit two or all three of the pillars above: AMS experience, high-performance sport background, and sports tech industry experience
- You have hands-on AMS build experience, not just as an end user
Why This Role
This is a rare chance to work directly with elite sporting organisations across the entire APAC region, with real opportunities to travel and spend time onsite with clients. It's a full-time, fixed-term contract from start date through to the end of August 2027, with genuine potential to convert to a full-time ongoing role. You'll be joining a global team that has the time and resources to invest in your platform skills from day one.
This role is not eligible for sponsorship at this time.
Please submit your application through this posting only. We're unable to review applications or resumes sent via email, LinkedIn, or other channels.
To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.
About Teamworks
We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence — helping teams recruit smarter, train better, stay compliant, and win.
Teamworks is an equal opportunity employer. If you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].
Frequently Asked Questions
Is this a fully remote role or is a specific office location required?
How long is the contract and is there a chance of a permanent position?
What experience is required to apply for this role?
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Is visa sponsorship available for this position?
