Junior Customer Service at Swarovski - Remote Poland — Columbus
Traveler-Friendly Insight
This role is listed as remote work possible from Poland, with a hybrid tag — meaning you must be based in Poland for the duration of the contract. It is not a location-independent or fully distributed role, so traditional "work from anywhere" nomad arrangements are not applicable here.
The contract runs from October 14, 2026 to February 28, 2027 — roughly 4.5 months. For EU/EEA citizens who are already free to live and work in Poland, this is a viable short-term assignment. Non-EU nationals would need a valid Polish work permit before starting.
Schedule considerations: Customer service roles typically require fixed shift coverage, especially when supporting multiple European markets (Dutch, French, German, Italian, Spanish, Portuguese, Greek speakers are sought). Expect set working hours aligned with Central European Time (CET/CEST), limiting async flexibility.
- Warsaw cost of living: Poland remains one of the more affordable EU countries. A monthly budget of ~€1,200–1,600 covers comfortable shared accommodation, food, and transport in Warsaw.
- Digital nomad suitability: Low — the role requires Polish residency and likely fixed CET hours. It's better suited to someone already living in Poland seeking temporary employment.
- Perks relevant to location flexibility: Hybrid work option means some home-office days are possible, reducing commute costs.
If you're a nomad seeking truly location-free customer service roles, look for positions explicitly advertising "work from anywhere" or those based in async-first companies.
At Swarovski, you don't just join a brand — you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia are vibrant workplaces where your expertise makes a global impact. You'll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We are looking for Junior Customer Service Specialists where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
This is your chance to join a global organization where you will make a direct impact on customer satisfaction while developing valuable experience in an international environment.
Please note that this is a temporary contract from October 14th, 2026, until February 28th, 2027.
Remote work is possible from Poland.
About the Job
Your responsibilities include, but are not limited to:
- Deliver high quality service by e-mail, phone, or chat
- Nurture customer relationships by understanding customer needs and resolving their queries
- Prepare to support customer inquiries by studying products, policies, and processes
- Improve the quality of service with submissions to improve processes and services yet to be implemented
- Follow up with customers on issue resolution status
- Maintain sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
- Act as a customer advocate in the organization while interacting with other internal departments
About You
We are looking for a unique and amazing talent who brings the following:
- Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Portuguese, or Greek (minimum B2 level)
- Fast learner with a strong customer service focus
- High degree of accuracy and attention to detail
- Strong communication and cooperation skills
- Strong cultural awareness
- Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) — nice to have
- A comprehensive understanding of the local culture of supported countries — nice to have
- Work experience in a virtual, multi-national setup — nice to have
- Knowledge of eCommerce business — nice to have
What We Offer
You can expect a range of benefits, including:
- Learning and career development programs to help you grow
- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
- Hybrid and flexible work options to support your work-life balance
- Paid volunteering leave to support causes that matter to you
- Exclusive employee discounts on Swarovski products
- Private medical coverage
- Life insurance
- MyBenefit program
- Employee social fund
- Recognition awards
To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
Frequently Asked Questions
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