Remote French Support Job at SupportYourApp — Columbus
Traveler-Friendly Insight
Remote-Friendly Structure: This role is fully remote with a flexible schedule and no time-tracking requirements — a strong signal for async compatibility. However, since support is delivered via emails, chats, and calls, there will likely be some shift-based hours depending on client timezone needs. Confirm specific shift windows during the interview to gauge how nomad-friendly the schedule truly is.
Location Context: The role targets French-speaking candidates in North and West Africa (Tunisia, Morocco, Algeria, Madagascar, Côte d'Ivoire). If you're a nomad based in these regions, you're well-positioned. Many of these countries have improving digital infrastructure, and cities like Tunis, Casablanca, and Abidjan have growing coworking scenes.
Tech Requirements: You'll need a personal computer with at least 8GB RAM and a stable connection (50 Mbps down / 40 Mbps up). This rules out slow hostel Wi-Fi — a dedicated coworking space or private apartment with fiber is a must.
USD Compensation: Being paid in USD is a significant perk in these regions. In Tunis or Casablanca, even a modest USD salary stretches well — monthly living costs for a comfortable lifestyle range from $600–$1,000, making this role financially advantageous for local nomads.
- 🇹🇳 Tunis: ~$700–$900/month comfortable living
- 🇲🇦 Casablanca: ~$800–$1,100/month
- 🇨🇮 Abidjan: ~$700–$1,000/month
No equipment stipend or coworking allowance is mentioned, so budget for your own workspace setup.
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support via emails, chats and calls;
- Follow internal procedures and SOPs;
- Collaborate with internal teams to ensure efficient issue resolution;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Excellent French and English (C1 or higher), both spoken and written;
- At least 6–12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, plus an internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1,500 specialists already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Frequently Asked Questions
Is this role fully remote or is there an office requirement?
What language level is required for French and English?
Is the salary paid in local currency or USD?
Do I need to provide my own equipment?
What are the differences in benefits between employees and contractors?
