Remote CSR Admin Job Asia - Australian Hours — Columbus
Traveler-Friendly Insight
This role is permanently remote, which is a core perk — but the location flexibility is quite narrow. The position requires working Australian Eastern Standard Time (AEST) business hours, which means roughly 9 AM–6 PM AEST. This translates to early morning shifts for workers in the Philippines (the target market), and rules out most of the Americas and Europe as practical bases.
Timezone reality for nomads: AEST aligns reasonably well with Southeast and East Asia. If you're based in cities like Manila, Kuala Lumpur, Bangkok, Ho Chi Minh City, or Bali, you're working daytime hours — a genuine lifestyle win compared to graveyard-shift BPO roles.
- Manila / Philippines: AEST is UTC+10/+11; Philippines is UTC+8 — a 2–3 hour gap means roughly 7–9 AM starts. Very livable.
- Bali, Indonesia: UTC+8, same comfortable overlap. Low cost of living (~$800–1,200/month) makes even modest salaries stretch well.
- Chiang Mai, Thailand: UTC+7 — shifts may start as early as 6 AM, which is manageable but less ideal.
No salary is listed, which makes cost-of-living comparisons difficult. The role is phone-call intensive, so you'll need a stable, low-latency internet connection and a quiet workspace — coworking spaces in Southeast Asia fit this need well. No travel stipend or coworking allowance is mentioned.
Headquarters: Philippines
URL: https://jobs.workable.com/company/pzrDAmWzBeLFWWocD1c2K3/jobs-at-virtual-staff-365
Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.
They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.
Job Responsibilities
Customer Contact and Lead Management
- Send confirmation SMS messages to customers
- Call office headquarters overnight leads
- Handle missed calls during high-volume periods
- Action outbound web leads via phone calls
- Manage pending and follow-up web leads
- Update and manage confirmation SMS replies
- Call customers who have not confirmed bookings for the following day
- Assist with replying to SMS messages from web leads
- Conduct customer happy calls to ensure satisfaction
Scheduling and Booking Support
- Manage calendar requests
- Assist with booking jobs in the Aroflo schedule
- Call customers in Aroflo to follow up on rescheduled jobs and attempt rebooking
- Assist with booking real estate requests
- Assist with booking Maintenance Agreement and Routine Care clients
Administrative and Reporting Tasks
- Download and prepare cancellation letters every Monday
- Email prepared cancellation letters to the Manager for printing and posting
- Maintain accurate customer and job records in Aroflo
- Support the customer service team with ad hoc administrative tasks as required
Required Skills and Experience
- Proven experience in customer service, call handling, or administrative support roles
- Strong verbal and written English communication skills with a confident phone manner
- High attention to detail and excellent organisational skills
- Ability to manage high call volumes and competing priorities calmly in a fast-paced environment
- Customer-focused mindset with robust problem-solving capabilities
- Ability to work independently, follow set processes, and maintain reliable attendance
- Experience with basic to intermediate CRM, booking systems, or scheduling platforms
- Proficiency with intermediate SMS and email communication tools
Nice-to-Have Skills
- Previous experience in HVAC, trades, or service-based industries
- Prior experience specifically using Aroflo software
What We Offer
- Permanent Work-From-Home Set-Up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-Time Job
- HMO (staff only)
- Annual Leave
- Christmas Bonus equivalent to 1 month's wage (pro-rate)
To apply: https://weworkremotely.com/remote-jobs/virtual-staff-365-csr-admin
Frequently Asked Questions
Is this role truly 100% work from home?
What hours will I be working in this role?
Is experience with Aroflo required to apply?
What benefits are included with this position?
Is this position open to candidates outside the Philippines?
