Remote Customer Support Job at SupportYourApp - LATAM — Columbus
Traveler-Friendly Insight
Remote-Friendly and Nomad-Compatible? This role is fully remote with a flexible schedule and explicitly no time-tracking requirements — a strong green flag for location-independent workers. However, since it involves phone calls and live chats, you'll need to confirm which timezone windows are required. SupportYourApp operates across 60 languages and multiple time zones, so shift assignments likely vary by client.
Technical requirements matter on the road: You must maintain a stable internet connection of at least 50 Mbps download / 40 Mbps upload. This rules out slow guesthouses or rural areas — coworking spaces in cities like Medellín, Mexico City, or São Paulo are ideal bases.
LATAM Cost-of-Living Comparison (USD salary):
- Medellín, Colombia: Monthly living costs ~$800–$1,200 — very comfortable on a remote USD income.
- Buenos Aires, Argentina: With favorable USD exchange rates, your income stretches significantly further than local salaries.
- Mexico City, Mexico: Monthly costs ~$1,000–$1,500 — a well-connected nomad hub with reliable coworking options.
The hint-listed countries (Brazil, Mexico, Peru, Argentina, Colombia) suggest LATAM-based applicants are the target audience. Citizens of these countries may work under tourist visas or local contracts. The USD compensation is a notable perk in high-inflation markets like Argentina and Peru.
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What you need to succeed in this role:
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in the travel industry
- Positive, proactive, and responsible attitude
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Will be a great plus:
- Experience in hospitality or logistics
- Experience with Zendesk or highly experienced with another CRM
- Experience with tickets
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, plus an internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1,500+ specialists already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Internal job code: 1XB
Frequently Asked Questions
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