Remote Customer Support (Travel) - SupportYourApp — Columbus
Traveler-Friendly Insight
Remote-Friendly but Schedule-Dependent: This role supports customers via phone, chat, and email, which typically implies shift-based coverage rather than fully async work. While the posting highlights a "flexible schedule," customer support roles often require adherence to set shift windows to maintain coverage — confirm exact shift requirements during the interview process.
Timezone Considerations: SupportYourApp operates across 60+ languages globally. Candidates based in the Philippines, Thailand, Indonesia, or Malaysia (UTC+7 to UTC+8) are well-positioned, especially if the client is travel-industry focused with global or Asia-Pacific customer bases. Expect possible evening or weekend shifts.
Nomad Lifestyle Viability: The no time-tracking policy and fully remote setup are strong nomad-friendly signals. However, the internet requirements (50 Mbps down / 40 Mbps up) are firm — standard co-working spaces in Bangkok, Cebu, or Kuala Lumpur easily meet this bar.
Cost of Living Comparison (USD salary):
- Bangkok, Thailand: ~$800–$1,200/month covers a comfortable lifestyle — this role's USD pay stretches well here.
- Cebu, Philippines: Even more affordable at ~$600–$900/month, making this one of the highest ROI locations for this role.
- Kuala Lumpur, Malaysia: ~$900–$1,400/month; still very livable on a support-level USD salary.
Visa-wise, all four hinted countries offer tourist visas (30–60 days) or longer stay options like Thailand's METV or the Philippines' ACR i-Card for extended stays.
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
What you will do:
- Deliver outstanding customer support via phone calls, chats, and emails;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Excellent English skills (C1 for both spoken and written);
- At least 6 months of experience in a customer support role;
- Strong analytical thinking and research skills;
- Experience in travel industry;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Will be a great plus:
- Experience in hospitality or logistics;
- Experience with Zendesk or another CRM;
- Experience with tickets.
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, plus internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1,500 specialists already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Internal job code: 1XB
Frequently Asked Questions
Is this role fully remote or do I need to go into an office?
What industries does the client operate in for this support role?
Is the compensation in USD even for contractors outside the US?
Are there time-tracking or monitoring requirements?
Do I need Zendesk experience to apply?
