Remote EAP Counsellor at TELUS Health - UK Remote — Columbus
Traveler-Friendly Insight
This role is fully remote and UK-wide, meaning you can work from any location within the United Kingdom — a genuine win for domestic nomads. However, it comes with important caveats for international remote workers and digital nomads.
Location constraint: The position is explicitly restricted to candidates based anywhere in the UK. This is not a globally distributed remote role. If you are currently living abroad, you would need to be UK-resident and likely hold the right to work in the UK (British/Irish citizenship, settled status, or a valid work visa).
Schedule flexibility: The role requires 35 hours per week over 5 days on a fixed schedule of your choosing. Client sessions are conducted via telephone and video, which anchors you to UK business hours. This is not async-friendly — real-time client interaction is the core of the job. Timezone flexibility is essentially zero.
What this means in practice:
- Working from different UK cities (e.g., Edinburgh, Brighton, Manchester) is entirely feasible.
- Working from EU countries or further afield while on a tourist visa is not viable given the fixed-hour, client-facing nature of the role.
- A high-speed internet connection is a stated mandatory requirement — ensure your accommodation has reliable broadband.
Verdict for nomads: Best suited to UK-based professionals who want location freedom within the UK rather than globe-trotting nomads. Think "work from a coastal cottage in Cornwall" rather than "work from a café in Lisbon."
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the Role
TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You'll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life's challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.
Location: Anywhere in UK | Remote | Permanent, Full-Time, 35 Hours a week
Role & Responsibilities
Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model
Identify client needs and refer to appropriate internal and external resources to ensure holistic support
Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements
Meet clinical objectives and KPIs as defined by Clinical Management
Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices
Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns
Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval
Keep abreast of relevant regulatory and legislative developments in mental health practice
Participate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunities
Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice
Mandatory Requirements
Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)
If not accredited, must hold a minimum Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organisational placement)
Minimum 3 years post-qualifying experience working directly with clients
Completed a minimum of 450 clinical hours
Proven experience in assessment and short-term counselling delivery
Demonstrated experience with brief solution-focused counselling models and telephone/video counselling delivery
Strong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domains
Strong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conduct
Excellent written and verbal communication, cultural competency, and interpersonal abilities
High-speed internet connection (essential for remote working) and proficiency with MS Office suite (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systems
Ability to work full-time, 35 hours per week over 5 days with flexibility to choose a fixed schedule
Desirable Qualifications
Advanced clinical training or specialization in brief therapy models
Experience working within EAP or occupational health settings
Familiarity with specific client populations (e.g., workplace mental health, stress management)
Experience with mental health information systems or EAP platforms
Additional therapeutic qualifications or certifications beyond the minimum requirement
Strong IT literacy and comfort with remote working technologies
Experience in a multidisciplinary clinical team environment
Comprehensive Benefits Package
Pension Plan: Competitive pension contributions to support your financial future
Health & Wellness: Private Medical Insurance including Digital GP access, Dental Plan, and Life Insurance coverage
Group Income Protection
24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidays
Employee Support: Confidential EAP support available to you and your family, ensuring you receive the care you provide to others
Flexible Working: Permanent remote position with the flexibility to work from anywhere in the UK
Professional Growth & Development:
Skill Development: Opportunities to expand your clinical expertise and develop new therapeutic competencies
Diverse Caseload: Work with a diverse range of clients and presenting issues, accelerating your professional development
Collaborative Learning: Share clinical knowledge and best practices with a multidisciplinary team of experienced mental health clinicians
External Supervision: Regular clinical supervision with qualified supervisors to support your ongoing professional development
Training Opportunities: Access to professional development programs, both internal and external
Work Environment:
Work-Life Balance: Permanent remote role allowing you to maintain professional boundaries while working from home
Supportive Culture: Part of a mission-driven organisation committed to mental health and wellbeing
Professional Community: Participate in weekly team meetings and monthly clinical forums with experienced practitioners
Why Join TELUS Health?
At TELUS Health, we believe every person deserves access to quality mental health support. As a Counsellor II, you'll be at the forefront of this mission, delivering evidence-based care that genuinely transforms lives. We're committed to supporting our clinicians through robust supervision, continuous learning, and a collaborative team environment where your professional growth is valued and nurtured.
If you're an experienced counsellor looking for flexible remote work without compromising on clinical rigour and professional development, we'd love to hear from you.
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Frequently Asked Questions
Can I work from anywhere in the UK in this role?
Do I need to be BACP accredited to apply?
What hours will I be expected to work?
Is clinical supervision provided by TELUS Health?
What salary does this role offer?
