Remote Account Manager - Email Marketing | Hustler — Columbus

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all assigned clients. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client's marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers' Leads, and the Service Director while working collaboratively with other departments.

About the Role

Mission Statement

The primary mission of our Account Manager is to maintain a good relationship with assigned clients while ensuring that our products and services are bringing results. This will include coming up with innovative ideas for clients' marketing campaigns, monitoring campaign performance, and keeping an open channel of productive communication with our clients.

You will also be responsible for leading teams consisting of professional Copywriters, Designers, and Account Managers' Associates to ensure that assigned clients' marketing campaigns are executed smoothly. This involves outlining the client's campaign calendar, briefing new campaigns, delegating creative work, and overseeing the timely delivery of marketing campaigns.

General Responsibilities

• Effectively managing, overseeing, and ensuring that the marketing campaigns of assigned clients are executed and performing well
• Building and maintaining a strong relationship with assigned clients to ensure peak productivity, open communication, and trust between clients and Hustler Marketing
• Planning, developing, and executing marketing strategies (email campaigns, SMS campaigns, pop-ups, and flows) for assigned clients — managing approximately 40 unique marketing campaigns per month
• Ensuring that the needs and expectations of assigned clients are managed and met
• Working to improve email marketing results for assigned clients
• Collaborating with team members to respond to client requests promptly
• Working alongside a team of experienced marketing professionals to deliver the highest quality campaigns
• Continuously staying in contact with assigned clients, including leading and attending regular meetings
• Collecting and analyzing data to understand consumer demographics and trends, setting new goals weekly
• Regularly reporting on email marketing campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures
• Working with the Service Department to maintain high work standards and ensuring KPIs are met
• Keeping a tight grip on client churn and implementing strategies to prevent clients from leaving, with the assistance of the Service Director
• Troubleshooting and assisting with any issues related to client satisfaction and campaign performance
• Working effectively with any type of client with minimal supervision
• Participating in Account Managers' group calls and training/skill-building sessions
• Acting as a liaison between clients and cross-functional teams for the successful implementation of new services and products
• Identifying new opportunities to expand services offered to clients through regular communication and relationship building
• Using data analysis to create targeted upselling campaigns and presenting service offers to clients compellingly
• Continuously discovering industry-wide best practices and presenting findings to leadership
• Being available to assist with all internal service-related needs from other departments
• Directly reporting to the Account Managers' Leads, the Head of Account Managers, and the Service Director

Position Specs

• Full-time commitment meeting general availability for office hours
• An average of 140 tracked hours per month consistently
• Fixed-rate monthly salary paid in USD
• Contractor status after signing our non-disclosure agreement
• Exclusivity agreement (nullifying the possibility to work in a similar role while working for Hustler Marketing)
• 30-day notice period after the first two months (the first two months are a trial-and-adaptation period paid at full rate)
• Regular performance reviews every 9–12 months, with the first after 3–6 months
• Re-evaluation of the role and workload after 6–12 months

About You

Profile

The ideal candidate must have extensive experience managing client accounts effectively, as well as experience in email marketing. This should include managing a team of marketing professionals (Account Managers' Associates, Designers, Copywriters) to deliver sales-focused campaigns.

The Account Manager must be able to act swiftly on urgent client requests and work consistently with high levels of accountability. The right person will be professional and have considerable leadership and managerial experience, as well as strong communication, presentation, and interpersonal skills.

Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite is a must. The candidate should feel comfortable working in a remote environment. Availability, accountability, professionalism, responsiveness, and consistency are highly important factors.

Key Requirements

• At least 12 months of experience in a digital marketing role, plus at least 6 months in email marketing (preference given to candidates with remote team experience, account management, or agency experience)
• Proven track record of success in a leadership role, especially leading a team of creatives to deliver quality client work
• Ability to work independently without compromising work standards
• Highly accountable, responsive, and excellent at meeting deadlines
• Strong aptitude for working with people, problem-solving, and critical/analytical thinking
• Growth and results-driven mindset; able to handle and implement constructive criticism
• Remote work experience is a major advantage
• Excellent interpersonal skills to communicate clearly with clients and marketing professionals
• Great problem-solving skills for handling client queries, complaints, and issues
• Ability to learn and adapt quickly; excellent time management, focus, and productivity
• Knowledge or experience with email marketing, e-commerce, or Klaviyo is a huge plus
• Comfortable working autonomously and managing your own time
• Must be available and responsive during office hours: Monday to Friday, 3–6 PM Barcelona (BCN) time
• Must consistently work 30–35 hours per week (140 hours per month)
• Must have a stable internet connection and a laptop or PC, and be able to attend virtual video conferences
• Excellent verbal and written English communication skills (fluency required; native language not necessary)
• Open to receiving and giving constructive feedback productively