Remote APAC Account Manager at Kinsta - Work Anywhere — Columbus
Traveler-Friendly Insight
Remote-First, APAC-Anchored: Kinsta is explicitly a remote-first company, which is a strong green flag for location-independent workers. However, this role is scoped to the Asia-Pacific region, meaning you'll need to operate in APAC-compatible time zones — roughly UTC+5:30 to UTC+12. This limits your nomad destinations to Asia, Oceania, or parts of East Africa without schedule conflict.
Schedule Flexibility: Client-facing account management with daily KPIs and quota targets implies some structured availability during business hours for your client base. While Kinsta promotes flexibility, expect recurring calls and check-ins during APAC business hours. Fully async work is unlikely — budget for 4–6 hours of overlap with clients.
Top Nomad Spots Within APAC Timezone:
- Chiang Mai, Thailand (UTC+7): Cost of living ~$1,000–$1,500/month. Strong nomad infrastructure, coworking scene, and a digital nomad visa pathway via Thailand's LTR visa.
- Bali, Indonesia (UTC+8): ~$1,200–$1,800/month. Popular nomad hub; Indonesia's "Digital Nomad Visa" allows stays up to 5 years for remote workers.
- Manila, Philippines (UTC+8): ~$800–$1,200/month. English-first environment; very suitable given the location hint.
Travel Perks: The annual remote expense budget can offset coworking costs. No mention of a meetup/team travel budget, but Kinsta's global team likely holds occasional offsites.
Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly — our leaders don't hold our hands, but they're in our corner whenever we ask for help — and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client's goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client's business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships — also someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!
What You Will Do:
- Own and manage a book of business
- Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta's offerings
- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates
- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
- Become a specialist on Kinsta's services and solutions, the benefits they provide, and their value to our customers
- Become knowledgeable about the market competition in order to retain and upsell clients
- Coordinate with internal departments to resolve problems and provide service
- Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value
- Develop growth strategies to increase your book of business
- Provide timely and accurate deal updates to management and executives on a regular basis; identify product and process improvements through conversations with clients
- Assist other Account Managers daily to achieve team quota success
- Meet (or exceed!) revenue and retention targets
- Build, maintain, and close pipeline to consistently exceed quota
- Meet or exceed all daily and monthly Key Performance Indicators (KPIs)
- Position Kinsta's capabilities and value proposition to resolve customer concerns or objections around Kinsta's services
- Maintain accurate, up-to-date information on customers and deals within HubSpot CRM
- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions
What You Bring To The Role:
- A minimum of 3 years of previous SaaS Sales or Account Management experience
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
- Experience up-selling, cross-selling, and renegotiating contracts
- Tech-savvy, with a strong interest in technology
- Near-native proficiency in English and exceptional writing skills
- Exceptional communication and interpersonal skills
Bonus If You Have:
- Prior knowledge of the hosting industry
- Outbound sales experience
Our Benefits:
- Flexible and remote-first environment
- Annual remote expense budget
- Flexible PTO
- Paid parental leave
- Annual professional development budget: available after one year with Kinsta
- Sabbatical: available after three years with Kinsta (and every three years thereafter)
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, and Hungary
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA
Frequently Asked Questions
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