Remote Account Executive at Twilio - Australia — Columbus
Traveler-Friendly Insight
This role is officially remote-first, which sounds nomad-friendly — but there are important caveats for location-independent workers.
- Australia residency required: The position explicitly requires you to be based in Melbourne, Brisbane, or Sydney. This means you must have the right to live and work in Australia — digital nomad visa holders or tourists are not eligible.
- 30% travel requirement: Roughly one-third of your working time involves in-person customer and team meetings. This limits how far you can roam, even within Australia, and makes long-term slow travel abroad impractical.
- Timezone constraints: Client relationships are with Australian and likely APAC-based enterprise customers, meaning you'll be working primarily in AEST/AEDT (UTC+10/+11). Async flexibility exists for internal Twilio work, but customer-facing responsibilities demand availability during Australian business hours.
- Work from home, not work from anywhere: Twilio's "remote-first" policy is designed for home-based employees in approved locations, not location-independent nomads. Ad-hoc in-person requirements further anchor you to one of the three listed cities.
If you're a nomad with Australian working rights (e.g., on a skilled visa or as a citizen/PR), you could potentially work from home across different Australian cities. However, the 30% travel and customer-meeting demands make fully location-independent work unrealistic. Nomads seeking a truly flexible remote sales role should look for positions without geographic restrictions or customer-facing travel requirements.
Who We Are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
Hiring and How We Work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
While we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
See Yourself at Twilio
Join the team as our next New Business Account Executive.
About the Job
This position leads relationships with our largest current Communications platform customers who consume our messaging, voice, and email services. You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers.
As a New Business Account Executive, you will drive highly analytical and consultative sales cycles with customers running large-scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross-functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Responsibilities
In this role, you'll:
- Manage and expand some of our most important customer accounts, including high-growth technology, logistics, and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers, with a focus on deep discovery, listening to customer needs, and being an effective champion for their point of view in the organization.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 4+ years of combined experience in new business account acquisition or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
- Accountable for relationship management, cross-sells, upsells, and solutions consulting.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Excellent verbal and written communication skills.
- Bachelor's Degree or equivalent years of experience.
Desired:
- Cross-selling experience to Marketing, Engineering, and Product teams.
- Telco, CPaaS, or PaaS selling experience.
Location
This role will be remote, based in Australia (Melbourne, Brisbane, or Sydney).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
If you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Stay Alert to Recruitment Fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Frequently Asked Questions
Is this role fully remote or does it require office attendance?
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Is prior CPaaS or telecom experience required?
Does Twilio use AI in its hiring process?
What benefits does Twilio offer for this role in Australia?
