Support Engineer at Supabase - Remote EMEA Role — Columbus
Traveler-Friendly Insight
Excellent fit for digital nomads — with one key constraint. This role is fully remote with no physical office, and Supabase explicitly embraces async work. However, you must work European timezone hours (Mon–Fri), which is a real restriction for nomads based in Southeast Asia, the Americas, or Oceania.
Timezone-compatible nomad bases:
- Lisbon, Portugal — Perfect timezone fit (UTC+0/+1). Monthly costs from ~$1,500–$2,200 including rent. Portugal's Digital Nomad Visa (D8) makes long-term stays straightforward for non-EU citizens.
- Tbilisi, Georgia — UTC+4, still workable for European hours. Very low cost of living (~$800–$1,200/month). Georgia allows visa-free stays of up to 365 days for many nationalities.
- Warsaw, Poland — UTC+1, ideal timezone. Mid-range cost (~$1,200–$1,800/month). EU citizens can reside freely; others may need a visa.
Travel-friendly perks include:
- WeWork membership or co-working allowance — use at any WeWork globally or reimburse a local co-working space.
- Annual company off-site in a new city — paid travel to meet the team once a year.
- Tech allowance for a fully portable work setup.
The Mon–Fri structure and async culture mean no rigid daily standups, giving you daytime flexibility within European hours — ideal if you're based anywhere from the Canaries to Istanbul.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. Database administration experience is a plus.
- An excellent communicator with fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus: Familiar with popular JavaScript frameworks like React, Vue, and Svelte, and some experience with Node.js.
- Bonus: A degree in Computer Science.
Timezones & Logistics
- Full-time position requiring availability in European time zones (no overnight shifts — Supabase does not believe in their sustainability).
- This position covers Monday through Friday.
What We Offer
- Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP: Every team member receives equity ownership in the company. We want everyone to share in the upside of what we're building together.
- Tech Allowance: Use this budget to set up your ideal work environment — laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
- Flexible Work: We operate asynchronously and trust you to manage your own time.
- Professional Development: Every team member receives an annual education allowance to spend on courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support — not replace — existing tools and communities.
Frequently Asked Questions
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