Customer Solutions Engineer at Enode - Remote Europe — Columbus
Traveler-Friendly Insight
Remote-First with European Scope: Enode is explicitly remote-first across Europe, making this role accessible to digital nomads and location-flexible workers based anywhere on the continent. An Oslo office and on-demand co-working pass are available as optional perks — not requirements — which is a genuine green flag for remote workers.
Timezone Constraints: While the posting doesn't specify core hours, the enterprise customer base (utilities, energy retailers) and the pre/post-sales nature of the role strongly imply CET/CEST alignment. Expect customer calls during European business hours (roughly 8am–6pm CET). This limits effective working windows; nomads in Southeast Asia or the Americas would face timezone friction.
Travel Requirement: The role explicitly requires regular travel to customer locations — a key consideration. This suits nomads who enjoy structured travel but means you cannot be fully location-independent week-to-week.
Visa Considerations: European citizens have full flexibility. Non-EU nomads should explore digital nomad visas in countries like Portugal (D8), Spain (Nomad Visa), or Estonia (Digital Nomad Visa) to remain EU-based and compliant.
- Lisbon: ~€1,800–2,500/month living costs — very workable on a competitive tech salary.
- Berlin: ~€2,200–3,000/month — solid CET timezone alignment, great for customer calls.
- Tallinn: ~€1,500–2,200/month — EU-based, Estonia's e-Residency ecosystem is nomad-friendly.
Perks for nomads: Home office stipend, co-working pass on demand, and three annual company off-sites provide both financial support and in-person social connection.
About Enode
The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale.
Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally — think smart charging for EVs. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies.
We work with device manufacturers across the energy hardware ecosystem — from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum.
The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition.
What We're Looking For
Enode is looking for a Customer Solutions Engineer to help our customers leverage maximum value from our product and to help shape Enode's Customer Engineering function. In this role you'll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode's APIs — helping them realise value fast. Beyond the integration phase, Customer Solutions Engineers own the technical relationship with customers and act as an internal advocate throughout their entire journey with Enode. This role operates in both pre-sales and post-sales capacities.
You will be a core part of Enode's Customer Success team, working daily across engineering, product, and sales teams. You will be joining a team of 3 customer solutions engineers and work closely with our Tech Ops Engineer who provides technical support to customers.
In This Role, You Will:
Design and help customers implement technical solutions using the Enode API based on their engineering, product, and business needs.
Advise customers on technical product architecture and best practices for using the Enode API; provide ongoing technical support including answering technical questions, debugging customer implementations, and resolving/escalating issues.
Identify and debug issues in customer implementations, and proactively make necessary fixes and/or improvements directly in the Enode codebase.
Act as a champion for new products, features, and company initiatives — using customer discussions and your product expertise to ensure Enode's resources are allocated to high-impact areas.
Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc.).
This Role Will Be Right for You If:
To succeed at Enode you should be passionate about our mission — excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net-zero energy system.
We're looking for:
5+ years of experience relevant to customer engineering, such as solutions/sales engineering or being a user-oriented software engineer.
An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes and improvements.
Experience deploying complex software in critical infrastructure-like environments, mapping API software to existing enterprise stacks (ERP, CRM, and similar).
Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms.
An articulate communicator with the ability to explain complex technical issues at the right level for any audience.
A nimble operator and team player who can thrive in a dynamic, flat organisation where tasks change frequently.
Willingness to travel to customer locations on a regular basis.
Nice to have: Experience from a technical role at third-party API companies.
Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers.
What We Offer
Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
A mission-driven, fun, and caring environment with high drive and ambition.
Competitive compensation, including a very attractive employee option program — you're part of our journey.
Access to best-in-class AI tooling; we believe the ceiling on what a small team can achieve has fundamentally shifted.
Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
Three annual off-sites to connect with the team in exciting and fun places.
Flexible, human-first culture.
Stipend for setting up your home office.
A Few Things to Note
Enode is an equal opportunities employer. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.
Frequently Asked Questions
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