Senior UX Designer at Humana - Remote USA Role — Columbus
Traveler-Friendly Insight
This role is officially designated as remote, making it a viable option for US-based digital nomads — though with meaningful constraints to understand before committing.
- US-only: Humana explicitly limits this role to the United States. International relocation or working abroad — even temporarily — is not supported, ruling out most nomad visa strategies in Europe or Southeast Asia.
- Fixed hours: The role requires 40 hours per week, and occasional travel to Humana's offices is required. No async-first culture is indicated; cross-functional collaboration with engineers, PMs, and stakeholders implies synchronous meetings, likely US business hours (ET or CT).
- Internet requirements: You'll need a dedicated workspace with 25 Mbps down / 10 Mbps upload — standard in most US cities but worth verifying at any co-living or coworking space.
- HIPAA compliance: Working from cafés, hotels, or shared spaces is a real compliance risk given the PHI/HIPAA requirement. A private, locked workspace is effectively mandatory.
Salary context: At $86,300–$118,700/year, this role pays well for most US states. After tax, it comfortably funds a lifestyle in mid-cost US cities. For nomads restricted to the US, cities like Austin TX, Raleigh NC, or remote mountain towns in Colorado offer good value.
If you're seeking true location freedom, this role's HIPAA constraints and US residency requirements make it a poor fit. Look instead for design roles at fully async-first companies with no PHI data obligations.
Become a Part of Our Caring Community
As a Senior Product Designer – Benefits Servicing, you will help shape the end-to-end medical benefits experience across Humana's digital ecosystem, enabling members to understand, access, and maximize their healthcare coverage with confidence. Through exceptional design execution, user-centered thinking, and cross-functional collaboration, you will create intuitive experiences that simplify complex benefits information, support informed healthcare decisions, and improve members' ability to navigate care.
In this role, you will partner closely with product managers, engineers, researchers, and business stakeholders to design solutions that drive meaningful outcomes for members and the business. Your work will contribute to improving member satisfaction, healthcare engagement, operational efficiency, and overall experience quality across the medical benefits journey.
At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.
Key Responsibilities
- Design and deliver end-to-end user experiences for Humana's medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives.
- Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs.
- Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences.
- Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts.
- Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences.
- Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey.
- Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams.
- Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization.
- Support and contribute to design systems, pattern libraries, and scalable design standards.
Qualifications
Required
- Bachelor's degree in Human-Computer Interaction or a related field, or equivalent practical experience.
- 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes.
- Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries.
- Strong expertise in user-centered design, interaction design, information architecture, and visual design.
- Proficiency with modern design and prototyping tools, including Figma.
- Solid understanding of user research methodologies and the ability to translate insights into effective design solutions.
- Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders.
- Strong communication, presentation, storytelling, and stakeholder management skills.
- Ability to balance strategic thinking with hands-on design execution.
- Demonstrated success using design to improve business and customer outcomes, such as member satisfaction, engagement, retention, or operational efficiency.
Preferred
- Experience designing healthcare, medical benefits, insurance, or other regulated-industry products and services.
- Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations.
- Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment.
- Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards.
- Experience facilitating design workshops, stakeholder alignment sessions, or collaborative design activities.
- Familiarity with data-informed design practices and experimentation methodologies.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours: 40
Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications.
$86,300 – $118,700 per year
This job is eligible for a bonus incentive plan based upon company and/or individual performance.
Description of Benefits: Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.
Application Deadline: 08-13-2026
About Us
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. Learn more at Humana.com and CenterWell.com.
Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Frequently Asked Questions
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