Remote Epic Clinical Apps Associate - Texas — Columbus
Traveler-Friendly Insight
Remote Scope is Limited — Texas Only: This role is remote-eligible only within the state of Texas. It is not a location-independent or international remote position, which significantly limits its appeal for digital nomads or location-flexible workers.
Timezone & Meetings: You'll need to be available during standard US Central (CT) business hours to coordinate with Houston-based clinical and IT teams. Occasional in-person meetings in Houston are required, and travel costs are the employee's responsibility — meaning unplanned expenses can arise.
Visa Restrictions: The posting explicitly states no visa sponsorship is available and requires candidates to be legally authorized to work in the US. Digital nomad visas or tourist-visa-based work arrangements are not compatible with this position.
Async-Friendliness: Healthcare IT roles at institutions like Baylor typically involve real-time collaboration on system configurations, go-lives, and operational escalations. This role is likely low async, with structured workflows and time-sensitive support responsibilities.
Practical Takeaway for Nomads: If you're a Texas-based remote worker, this could offer flexibility within the state. However, for true location independence, look for Epic consultant roles at staffing firms or healthcare IT vendors that explicitly allow remote work from any US state or internationally.
The Senior Clinical Applications Associate provides technical and operational support for Epic applications supporting patient engagement, access, and digital front door capabilities at Baylor College of Medicine. This role partners with Access leadership and operational stakeholders to design, implement, and optimize Epic functionality that improves patient communication, scheduling access, and engagement outcomes. The position focuses on development and support of engagement platforms such as Hello World and Campaigns, with an emphasis on enhancing patient acquisition, retention, and digital adoption across clinical, access, and revenue cycle workflows.
The Senior Clinical Applications Associate will work primarily with the Epic Cadence, MyChart, and Ambulatory applications. This role is cross-functional to support Patient Engagement. The Department of Information Technology at Baylor College of Medicine provides technology services, support, and partnership in delivering key values to the mission of Baylor College of Medicine.
We will consider highly qualified candidates to work remotely within the state of Texas. Employees will be required to attend work-related meetings in Houston occasionally; travel for these meetings will be at the employee's expense.
Job Duties
- Leads development and optimization of Hello World and Campaigns to support patient engagement strategies.
- Designs and manages outreach campaigns.
- Supports and enhances digital front door capabilities, including:
- Partners with Access leadership to align Epic functionality with operational priorities.
- Analyzes campaign and engagement performance and recommends optimization strategies based on results.
- Provides application analysis, configuration, and support for Epic platforms supporting patient engagement, access, and communication workflows, in alignment with organizational priorities.
- Designs, builds, tests, and maintains system configuration that supports patient engagement and access capabilities.
- Configures and supports Epic engagement platforms (including Hello World and Campaigns) to enable targeted outreach.
- Develops and optimizes workflows that improve patient access, provider visibility, and digital front door experiences, including integration with tools such as Provider Finder.
- Partners with clinical, access, revenue cycle, and operational stakeholders.
- Manages enhancements and small-to-medium projects related to patient engagement and access workflows, including coordination across IT and operational teams.
- Performs application monitoring, reporting, and analysis to evaluate engagement performance and access-related metrics and recommends improvements.
- Participates in operational support activities.
- Maintains system configuration, build documentation, and testing practices to support upgrades, enhancements, and system stability.
- Collaborates with other application teams to support cross-functional workflows and integrations across Epic modules.
- Performs other job-related duties as assigned.
Minimum Qualifications
- Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
- Four years of relevant experience.
Department-Specific Requirements
- Experience in Epic Cadence.
Preferred Qualifications and Skills
- Epic Certification in Cadence or MyChart.
- Hello World badge.
- Experience with Hello World, Campaigns, or similar engagement/outreach tools.
- Experience supporting patient access workflows, scheduling, or digital engagement initiatives.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Frequently Asked Questions
Is this job fully remote or does it require working on-site?
Is visa sponsorship available for this position?
What Epic certifications or credentials are preferred for this role?
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