Retail CSR at OTR Group - On-Site Karratha AU — Columbus
Traveler-Friendly Insight
This is an in-person, on-site retail role in Karratha, Western Australia — a remote mining and resource town in the Pilbara region. It is not compatible with a digital nomad or location-independent lifestyle. The role requires physical presence in-store, including standing for long periods, lifting, and working varied shift patterns such as late nights, early mornings, and weekends.
For travellers or working holiday makers, this type of role can be relevant under specific visa conditions:
- Working Holiday Visa (subclass 417 or 462): Regional work in Karratha (classified as regional Australia) may count toward the 88-day requirement to extend a Working Holiday Visa to a second or third year.
- Police clearance requirement: International applicants must obtain an Australian police clearance, which can take time to process.
- Australian working rights: The employer explicitly requires proof of Australian working rights — overseas remote workers without a valid Australian visa are ineligible.
If you're a traveller seeking location-flexible or fully remote work, this role is not suitable. Instead, look for customer support, content, or tech roles that specify remote or async-friendly work arrangements.
OTR Group comprises over 1000 retail, convenience, and quick service restaurants — including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A., Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez, and many others.
OTR Group is part of the Viva Energy Australia Group — an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
About The RoleAs a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked, and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.
About You & Your Skills- You are focused on providing outstanding customer service
- You are comfortable working alone as well as within a team
- You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching
- You have the availability to work flexible hours (including late nights, early mornings, and weekends)
- Be willing to learn and promote our wide range of products and specials
For the exciting opportunity to be a part of our amazing team, please apply today!
Pre-Employment RequirementsThe successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.
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Frequently Asked Questions
Is this role available for working holiday visa holders?
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