Remote Customer Support at Turtles - CA/UK/ES/FI — Columbus
Traveler-Friendly Insight
Work Permit Restriction is the Key Constraint: This role is explicitly limited to people holding a valid work permit in Canada, Finland, Spain, or the UK. If you are a digital nomad without legal work authorization in one of these four countries, you are not eligible — regardless of where you physically reside. This is the single most important filter for nomads to consider first.
Schedule Flexibility: This is not an async role. It requires real-time phone, chat, and email support across a 24/7 operation with shifts spanning Mon–Sun, including evenings. Fixed shift schedules limit typical nomad spontaneity — you'll need reliable, high-speed internet and a quiet environment regardless of your location.
Salary vs. Nomad Destinations: At 3,875 CAD/month (~$2,850 USD), consider purchasing power across popular nomad bases:
- Lisbon, Portugal: Comfortable lifestyle — rent for a 1BR runs ~€900–€1,200/month, leaving solid discretionary income.
- Bangkok, Thailand: Very comfortable — total monthly costs ~$1,200–$1,600 USD, leaving significant savings potential.
- Medellín, Colombia: Excellent value — costs ~$1,000–$1,400/month, strong surplus.
Nomad Perks: Home office upgrade support is a genuine remote-work perk. Annual team offsites (past destinations: Malta, Las Vegas) add travel variety. However, the work permit restriction means geo-arbitrage is only viable if you're already legally authorized in one of the four countries.
Headquarters: Finland
URL: https://www.turtles.com/
Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland)
Are you looking to join a high-growth tech company? Are you passionate about people? Then we are looking for you!
We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.
Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon–Sun and include evening work.
We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.
We're looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
- Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
- Completing follow-up documentation after each customer ticket.
- Offering needs-based solutions, not pushy sales.
- This is not a regular 9-5 job — we have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
Requirements
- In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: must be comfortable using and multitasking through G-Suite, presentation software, and communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, text expander software, MMO gaming mouse (for productivity).
- Fluent professional English proficiency.
- Type a minimum of 50 words per minute (test yourself online if unsure!).
- Excellent written and spoken communication skills.
- Ability to multi-task in a fast-paced environment.
- Willingness to help our customers and provide them with a personal experience.
- Creative problem solver.
- Ability to continuously develop and adapt to a growing team.
- You hold yourself to high ethical standards.
- Proofread your application!
Benefits
- The starting salary for this role is 3,875 CAD per month, plus extra pay for Sunday shifts.
- 4 weeks of paid vacation per year.
- Private health insurance.
- Home office: we will provide any upgrades you need to your home office setup.
- A Kindle with unlimited budget: any Business Book is yours to read!
- Team offsites: we get together as a full team every year — the last ones were in Malta and Las Vegas.
- Pizza Fridays: at least every Friday the 13th (but usually more frequently!) we have Pizza Parties for both our team at the office and remote — delivered right to your door.
- Gifts: we believe in celebrating — it's part of our Work Hard / Play Hard culture!
To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canad
Frequently Asked Questions
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