Remote Turkish Support Analyst at Bybit - Crypto — Columbus
Traveler-Friendly Insight
This role is listed as remote with a global "Anywhere in the World" scope, which is promising for digital nomads — but there are important caveats to understand before packing your bags.
Shift Work Is the Key Constraint: The position requires rotating shifts covering 8am–5pm, 4pm–1am, and 12am–9am. These windows are not timezone-neutral — they appear anchored to a European/Istanbul reference. If you're in Southeast Asia or the Americas, the overnight and early-morning shifts could be brutal. Before accepting, clarify which timezone the shift times are expressed in.
Turkish Language Requirement: You must read and type in Turkish fluently. This effectively limits the candidate pool to Turkish speakers regardless of location, which narrows but doesn't eliminate the nomad option. Turkish citizens, in particular, have strong eligibility for digital nomad visas in destinations like Portugal (D8 Visa), Georgia (remotely friendly, visa-free for Turks up to 365 days), and Thailand (LTR Visa or METV).
- Lisbon, Portugal: Cost ~$2,000–2,500/month. Manageable on a crypto-company salary; timezone aligns well with Istanbul shifts.
- Tbilisi, Georgia: Cost ~$800–1,200/month. Excellent value; visa-free for Turkish passport holders.
- Bangkok, Thailand: Cost ~$1,200–1,800/month. Shift overlap with Istanbul time could mean late-night hours.
No travel-specific perks (coworking stipend, equipment budget) are mentioned. Factor in your own costs for reliable internet — critical for live chat support work.
Headquarters: Europe - Remote; Istanbul, Turkey
Please note that Turkish reading and typing is a must.
About Us
Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Job Description:
- Assist clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time
- Continuously seek improvement to enhance team's performance and work efficiency including overall work process
Requirements:
- Ideal candidate possesses a bachelor's degree in finance, economics, mathematics, or any related field
- Minimum diploma in business administration or business management with a keen and sharp eye for numbers
- Preferably candidates with 2–4 years of customer service experience, trained in frontline operations (Live Chat and Email)
- Advantageous for candidates with experience working in financial institutions or fintech
- Someone with sharp acumen and keen eyes for numbers and statistics is ideal for this position
- Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am–5pm / 4pm–1am / 12am–9am)
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us — your long-term development is important to us. We offer internal job opportunities to help build your career path.
To apply: https://weworkremotely.com/remote-jobs/bybit-client-service-analyst-livechat-turkish-required
Frequently Asked Questions
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