Remote Relationship Manager at Enumerate - US — Columbus
Traveler-Friendly Insight
This role is remote within the United States only, which is a significant constraint for international digital nomads. The job explicitly requires candidates to be US-based and able to work EST or CST time zones (UTC-5 to UTC-6), which rules out working from most international nomad hubs without impractical schedules.
Timezone practicality: EST/CST overlap is manageable from Mexico (CDMX is CST), and parts of Central America, but working from Europe, Southeast Asia, or South America would require very early or late hours that conflict with client-facing phone responsibilities.
Visa considerations: Since the role is US-only, you must have US work authorization. It cannot be performed abroad under a digital nomad visa in another country without violating the location requirement.
Salary vs. cost of living (within the US):
- Medellín or Mexico City: Not applicable — role requires US residency.
- Within the US: $55K–$65K is livable in lower cost-of-living US cities (e.g., Tulsa, Columbus, San Antonio) but tight in high-cost metros. Remote flexibility helps maximize this salary by choosing an affordable US city.
There is occasional travel to Fort Lauderdale, FL, which may be covered by the employer — confirm during interviews. This role suits US-based remote workers who want location flexibility within the country, not international nomads.
Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely, results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support, with a focus on transparent communication and timely resolution.
Location: Candidates must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise.
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations.
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership.
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner.
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth.
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service.
Requirements:
- 2+ years of experience in Customer Success or Account Management.
- Experience in real estate, property management, or HOA/COA industries is strongly preferred.
- Strong customer service and project management skills.
- Ability to organize a daily workload by priorities and meet deadlines in a fast-paced, quickly changing environment.
- Prior experience using Asana or other project management tools is a plus.
- A background in accounting, bookkeeping, or community association management is a plus.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary): $55,000–$65,000 USD
Frequently Asked Questions
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