Remote Italian Support Rep at Sutherland - Bulgaria — Columbus
Traveler-Friendly Insight
This role is advertised as work from home within Bulgaria — meaning you must be physically residing in Bulgaria to be eligible. It is not a location-independent or country-agnostic remote role, which significantly limits its appeal for traditional digital nomads who move between countries.
Schedule & Timezone: Shifts run during a fixed window of 07:00–20:00 (Bulgaria time, EET/EEST, UTC+2/+3), 5 days per week, with no rotation. While the hours are broad enough to allow some flexibility in shift selection, the fixed daily structure makes fully async work impossible. You need a stable, reliable internet connection and a quiet workspace during your shift hours.
Visa & Legal Considerations: A valid EU work permit is required. This role suits EU/EEA citizens already living in Bulgaria, or those holding a Bulgarian residence permit. Bulgaria is not yet in the Schengen Zone for short-stay purposes, though it has its own visa regime. Non-EU nationals would need a long-stay visa or residence permit.
- Bulgaria's cost of living is among the lowest in the EU — Sofia is affordable, with rent from ~€400–600/month for a one-bedroom.
- Unlike nomad hotspots like Lisbon or Bangkok, Bulgaria's appeal lies in EU membership, low taxes, and affordability.
If you're already based in Bulgaria and want a stable, home-based role with a globally recognized tech brand, this is a solid fit. True nomads should look for roles without country-of-residence restrictions.
Company Description
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural team. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer to and work for global industry leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience, and improve your interpersonal skills throughout the process.
Job Description
You will be supporting a leading music streaming service provider with over 422 million monthly active users (as of 2022). The platform offers digital copyright-restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features — such as offline listening and commercial-free listening — are offered via paid subscriptions. The platform is currently available in 180+ countries.
Support is provided via e-mail and a messaging system (non-voice support) — no calls!
Qualifications
What We're Looking For:
- Excellent level of Italian and English skills (written and verbal)
- Fast and accurate typing skills
- Strong attention to detail
- Ability to explain solutions clearly and professionally
- Customer-focused attitude and problem-solving mindset
- Previous customer support experience is an advantage
- Valid EU work permit
Working Hours
- Work from home within Bulgaria
- 8-hour shifts, 5 days per week
- Fixed schedule — no shift rotation
- Schedule: Monday to Sunday, between 07:00 and 20:00
What We Offer
- Fixed base salary
- Performance-based bonuses
- Work from home opportunity within Bulgaria
- Fully paid training to help you succeed from day one
- Food vouchers
- Additional health insurance
- Multisport card
- Employee Assistance Program for your wellbeing
- Referral bonus program
- Access to internal learning platforms and continuous development opportunities
- Career growth opportunities within a global organization
If you are a fast typist, detail-oriented, and passionate about helping music lovers worldwide, we want to hear from you!
Join our team and become part of a global music experience!
Frequently Asked Questions
Is this a fully remote position or do I need to go to an office?
Do I need to speak Italian to apply?
What are the working hours for this role?
Is there a salary disclosed for this position?
Do I need an EU work permit to apply?
