Remote Employee Experience Technician at Vensure — Columbus
Traveler-Friendly Insight
This role is listed as fully remote with no specific location requirement, making it a strong candidate for location-independent workers. However, there are some practical considerations worth examining before assuming it suits a nomadic lifestyle.
Timezone & Schedule Flexibility: The role involves coordinating Day One onboarding experiences for new hires, which typically means being available during standard business hours when HR, IT, and recruiting teams are active. This strongly implies overlap with North American business hours (likely US Eastern or Central time), which can be challenging if you're based in Southeast Asia or Eastern Europe without willingness to work evening hours.
Async Friendliness: The heavy reliance on ticketing systems and spreadsheet management suggests some async-compatible workflows. However, acting as a cross-team liaison and managing real-time new hire setups likely requires synchronous availability on onboarding days.
Cost of Living Comparison (assuming ~$50K–$65K USD estimated range):
- Lisbon, Portugal: Comfortable living on ~$2,500/mo — salary stretches well here.
- Bangkok, Thailand: Very comfortable on ~$1,500–$2,000/mo — excellent value.
- Medellín, Colombia: Comfortable on ~$1,500/mo — strong nomad infrastructure.
No travel-specific perks (coworking allowances, equipment stipends) are mentioned. Bring your own setup and budget for reliable coworking spaces, especially on new-hire onboarding days when stable connectivity is critical.
This is a remote position.
About the Role:
The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.
Responsibilities:
- Always strive for a customer-first attitude
- Maintain shared spreadsheet as needed for all teams involved
- Update tickets accordingly and transfer data to the spreadsheets
- Work with all teams involved for process updates and changes to tickets and documents
- Act as liaison between all teams involved, keeping record of all meetings and documents
- Work with newly hired users to ensure an excellent Day One experience
Requirements & Skills:
- 2–5 years' experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
- Create exceptional documentation in the form of SOPs, end-user and multi-team documentation
- Strong Excel and tracking skills
- Strong technical aptitude – ability to quickly learn new concepts and tools
- Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI)
- Excellent writing and proofreading skills
- Excellent work ethic and strong intellectual curiosity
- Ability to work quickly, efficiently, and multi-task
- Desire and ability to innovate and improve upon current processes
Frequently Asked Questions
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