Remote-Flexible Billing Ops Role at Swap - Poland — Columbus
Traveler-Friendly Insight
This role at Swap includes a standout perk for location-independent workers: up to 4 weeks of working abroad per year. Combined with the stated flexible working policy — "choose how and where you do your best work" — this suggests a degree of remote or hybrid flexibility, though the base is in Poland and the role involves operational billing work that likely requires some coordination with the Finance team during Central European hours (CET/CEST).
Timezone considerations: While explicit hours aren't listed, billing operations roles typically require overlapping availability with the team. Expect core working hours around CET (UTC+1/+2), which suits nomads in Europe, East Africa, or the Middle East.
Visa angle: The role is based in Poland, so an EU/EEA work permit or Polish work visa is likely required for the primary position. The 4-week work-abroad allowance is ideal for short stays in nomad-friendly destinations — no special visa needed for most EU passport holders traveling within the Schengen Area.
Salary context (154,000–160,000 PLN/year ≈ ~$38,000–$40,000 USD):
- Lisbon: Comfortable lifestyle — median monthly costs ~$1,500 for a single person; this salary affords a good standard of living during work-abroad weeks.
- Bangkok: Very comfortable — $1,000–$1,200/month covers quality accommodation and lifestyle easily.
- Medellín: Strong purchasing power — $900–$1,100/month covers excellent living standards.
No specific equipment stipend or coworking budget is mentioned, so nomads should factor in their own remote-work infrastructure costs.
About Swap
Swap is the infrastructure behind modern agentic commerce — the only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything, anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
This is an 18-month tour of duty. You'll join Swap's Finance team, take ownership of our billing operations, and rebuild how they work using automation and AI. If you deliver, we'll actively help you move into your next role at Swap — in Finance, Strategy, Operations, Product, or wherever your strengths take you. You'll work closely with our CFO, who will invest in your development and expects you to prove yourself.
We're looking for someone early in their career who is sharp, hungry, and wants to learn fast. You don't need to be the finished article.
What You'll Do
Rebuild how billing works (around half your time, growing over the tour):
- Map our billing and onboarding workflows end to end, find what's slow, manual or error-prone, and redesign it
- Lead the implementation and testing of new billing tools that consolidate our data and replace spreadsheets
- Build AI and automation into billing, reconciliations and exception detection, and show the team what's possible
- Build the reporting and data checks that give Finance real visibility of billing accuracy
Run billing operations (so you understand them better than anyone):
- Own Finance onboarding for new customers: billing setup, Direct Debit mandates and customer data
- Prepare and review Shipping billing, and resolve queries by fixing root causes rather than symptoms
- Run reconciliations, first-invoice reviews and exception investigations
- Support customer terminations alongside Credit Control
What Success Looks Like
- First 90 days: You've learned the billing cycle cold and shipped at least one automation that saves the team real time
- By 12 months: A new billing tool is live and the manual workload has dropped noticeably
- By 18 months: Billing runs on systems rather than heroics, and you're ready for your next move
What We're Looking For
You must have:
- Exceptional analytical ability, with evidence that you quickly make sense of complex processes and data
- Instinctive process thinking: you see a manual workflow and start redesigning it
- Strong Excel or Google Sheets skills and confidence with large datasets
- Hands-on curiosity about AI and automation, shown by something you've actually built or improved
- Precision and ownership: you care about getting numbers right, and you follow things through
It's a bonus if you have:
- SQL, BI tools or scripting
- Experience implementing or configuring systems such as billing platforms, ERPs or CRMs
- Exposure to billing, particularly usage-based or transactional billing
- A background in finance operations, business analysis, consulting, or a founder's associate role
If you meet most of this but not all of it, apply anyway. We hire for trajectory.
Salary: 154,000 – 160,000 PLN (base), depending on experience and skills.
What We Offer
- 💰 Competitive base salary: Pay that reflects your experience and the impact you'll have, reviewed regularly as you grow with us.
- 📈 Stock options: Own a piece of what we're building. As a high-growth scale-up, you'll share in the upside as the company grows.
- 🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off.
- 🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly.
- 🏦 Pension contributions: Company contributions to help you build long-term financial security.
- 🧘 Wellness benefits: Support for your physical health and wellbeing.
- 💚 Mental health support: Access to mental health resources and support.
- 👶 Enhanced maternity and paternity leave: Extra support when you're growing your family.
- 🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time.
- ✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year.
- 🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun.
- 🍻 Thursday happy hour: Wind down the week with your colleagues, held across all of our locations.
- 🥞 Breakfast Mondays: Start the week with a good meal and good company.
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do — it's also the smart thing.
Frequently Asked Questions
Is this a permanent role or a fixed-term contract?
Can I work remotely or from abroad in this role?
What is the salary for this Billing Operations Analyst role?
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What kind of AI or automation work is involved?
