Director Member Experience at Molina - Remote USA — Columbus
Traveler-Friendly Insight
This Director-level role at Molina Healthcare is listed as full-time remote, which is a genuine plus for location-independent professionals — but there are meaningful constraints to understand before packing your bags.
Timezone & Availability Constraints: This is an enterprise leadership role requiring extensive cross-functional collaboration with health plan leadership across multiple U.S. states. Expect meetings aligned to U.S. business hours (EST–PST range), making synchronous availability during 9am–5pm across American timezones essentially non-negotiable. Nomad destinations in Southeast Asia or East Africa would create very difficult overlap windows.
Best-fit nomad destinations (US-aligned):
- Medellín, Colombia – UTC-5 year-round, ideal overlap with all US timezones. Cost of living ~$1,500–2,200/month for a comfortable lifestyle.
- Lisbon, Portugal – UTC+0/+1; early mornings required for West Coast meetings but manageable for a senior director who controls some of their schedule.
- Mexico City, Mexico – UTC-6, near-perfect US alignment, lower cost of living ~$1,800–2,500/month.
Visa Considerations: As a US-based remote role, you'd need to ensure your host country permits remote work for a foreign employer. Colombia's digital nomad visa and Portugal's D8 visa are strong options. Note that a U.S. state-level Life & Health License is preferred, which may tie you to a U.S. address for licensing purposes.
No travel-specific perks (coworking stipends, equipment budgets) are explicitly mentioned in the posting.
Job Summary
The Director, Member Experience is responsible for developing, implementing, and monitoring a successful strategy to achieve Molina's Medicaid membership retention goals & objectives across the enterprise for the Medicaid lines of business (TANF, ABD, Expansion, CHIP) including similar solutions for other lines of business (Medicare, Marketplace) as appropriate. This position is accountable for the development of enterprise strategies that lead to membership growth and retention.
The ideal candidate would be curious, enjoy cross-functional collaboration, and have a proven track record of creating and implementing successful strategies to improve member/customer satisfaction. This role will be full-time remote and healthcare/pharmacy experience is highly preferred.
Knowledge/Skills/Abilities
- Identify and drive process improvements to enhance the member and provider experience.
- Develop strategies to alleviate pain points in areas such as pharmacy, network and provider relations, and other critical areas that affect overall experience.
- Participate and contribute in Enterprise Health Plan meetings regarding overall strategic planning for the health plan.
- Identify opportunities and help develop/prioritize initiatives that support member retention.
- Work closely with the leadership team to ensure that the results of member satisfaction/retention activities are consistent with the state's direction and objectives; develop & implement strategies to quickly course correct when necessary.
- Establish and review performance metrics ("scorecards" and reports) on a regular basis to ensure each health plan is on track to deliver results in line with the organization's strategic plan; provide recognition and recommendations to improve performance.
- Communicate extensively with other Molina departments to ensure policies, programs, and strategies achieve membership retention targets.
- Identify technology support needs that help facilitate member retention and satisfaction activities and drive successful implementation.
Job Qualifications
Required Education:
Bachelor's degree in a health-related field or equivalent experience.
Required Experience/Knowledge, Skills & Abilities:
- Minimum 7 years' experience in Medicaid Managed Care, particularly in a sales or outreach role.
- Minimum 3 years of management/supervisory experience.
- Exceptional networking and negotiation skills, as well as strong public speaking/presentation skills.
- Ability to work in a fast-paced, team-oriented environment with little supervision.
- Process Improvement (Six Sigma) expertise.
- Proven ability to influence or persuade senior-level leaders regarding matters of organizational significance.
- Proven ability to influence policy making.
- Knowledge of applicable State, Federal, and third-party regulations.
- Thorough understanding of Medicaid product lines.
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
Preferred License, Certification, Association:
Active State Life and Health and/or Disability License without infraction.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Frequently Asked Questions
Is this Director, Member Experience role truly fully remote?
What Medicaid experience is required for this role?
Is a healthcare license required for this position?
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