Deployment Strategist at ElevenLabs - Remote Mexico — Columbus
Traveler-Friendly Insight
This role is remote-first within Mexico, which opens up flexibility for location-independent workers — but with an important caveat: regular onsite customer travel is explicitly required. You'll be embedded at client sites, so this is not a fully desk-bound remote job. You'll need to be available to travel domestically (and potentially regionally) on short notice.
Timezone considerations: Working from anywhere in Mexico means you'll operate in Central Time (CST/CDT, UTC-6/-5). Customer meetings and cross-team collaboration will anchor you to business hours in that zone. The role does not advertise async-first culture, so expect real-time collaboration to be the norm.
Visa & residency: The role is restricted to Mexico, so you'll need legal right to work there. Mexican citizens are ideal. Foreign nationals with a temporary resident visa or digital nomad visa (Mexico launched one in 2023) could qualify, but the customer-travel requirement means you'll want a stable base, not a country-hopping setup.
Nomad-friendly perks worth noting:
- Monthly co-working stipend — great if you're not near a major hub like CDMX or Guadalajara.
- Annual social travel stipend — discretionary budget to meet colleagues anywhere.
- Annual team offsite — past destinations include Cancún, Croatia, and Italy.
Bottom line: this suits a Mexico-based nomad with a flexible home base, but frequent client travel makes full location independence unrealistic.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses — from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B — multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team — builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How We Work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results — across engineering, growth, and operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What We Offer
- Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact — beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location — past offsites have included Croatia, Italy, and Cancún.
- Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
About the Role
As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents — our enterprise AI platform — against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.
No two days are the same, but as a Deployment Strategist you can expect to:
- Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.
- Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.
- Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.
- Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
- Guide customers on best practices for deploying our products (e.g. ElevenAgents), including agent design, agent orchestration, and production readiness to maximize adoption and impact.
- Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
- Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.
- Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.
- Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.
Requirements
- 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience is preferred.
- Experience in product development, delivery, and change management.
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
- Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
- A proven track record of taking ownership of complex, ambiguous projects and delivering results.
- Adaptability to work across different customer environments, industries, and technical use cases.
- Technical aptitude and familiarity with common LLM, tooling, and AI agent frameworks.
- Ability to creatively map enterprise use cases and workflows to AI systems.
Location
This role is remote-first, so it can be executed from anywhere in Mexico, with a preference for Mexico City. Expect regular travel for customer onsite visits. Fluency in English and Spanish and a deep understanding of the regional and cultural nuances is required.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Frequently Asked Questions
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