Data Support Specialist at BCD Travel - Remote EU/UK — Columbus
Traveler-Friendly Insight
Remote-Friendly, But Location-Restricted: This role is officially remote for candidates based in Singapore, the UK, Spain, or Poland. While it carries a remote label, you must be a resident of one of these four countries — true location-independent nomad flexibility is not available here. Poland-based candidates in Warsaw face a 50% in-office requirement, and those in Kraków/Rzeszów must attend at least one day per week.
Timezone Considerations: As a global support team spanning Europe and Asia, expect some overlap hours across GMT+0 (UK), GMT+1/+2 (Spain/Poland), and GMT+8 (Singapore). This likely means core working hours that overlap with European business times, with some flexibility on either end. It is not explicitly described as async-first, so fixed overlap hours are probable.
Visa Situation: Since you must be based in one of the four specified countries, tourist visas or digital nomad visas won't apply unless you hold residency. Spain's digital nomad visa could be a legitimate route for non-EU nationals wanting to base themselves there legally before applying.
Salary vs. Nomad Cost of Living: The Spain salary (€24,547–€28,088/yr) is modest. In Lisbon or Valencia it covers a comfortable lifestyle (~€1,500–1,800/month rent included). It would be tight in London on the UK equivalent. Bangkok or Medellín would stretch it further, but those locations are not permitted.
- Travel perks: Travel industry professional perks and discounts — a notable perk for anyone who loves to travel on their own time.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Data Support Specialist I, CDS Operations (Remote)
Full time, Singapore, United Kingdom, Spain, Poland*
If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.
As a Data Support Specialist I, CDS Operations, you will:
- Conduct data investigations to identify origin and potential corrections
- Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
- Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place
- Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report's purpose
- Create and maintain internal/external user access to our supported tools: DecisionSource, Data Quality Services, FileMover, APIs, etc.
- Understand the tools we maintain — know processes and best practices to provide training and guidance to users, and continue education on various functions/skills utilized in the position
About you
- Prior experience in a customer service technical support role
- SQL and relational database knowledge
- Proficient in Microsoft Office products
- Excellent analytical and problem-solving skills
- Strong problem solving and process reengineering skills
- Excellent verbal and written communication skills in English
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
You'll be offered:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Salary ranges (annual gross):
- Spain: 24,547 – 28,088 EUR
- Poland: 71,205 – 113,528 PLN
The final salary offered will ultimately depend on the candidate's qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
Frequently Asked Questions
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