Support Engineer at Supabase - Remote APAC Role — Columbus
Traveler-Friendly Insight
Timezone Constraint — The Key Consideration: This role explicitly requires you to be located in APAC time zones. Supabase has thoughtfully ruled out overnight shifts, meaning your working hours must genuinely align with APAC (roughly UTC+5 to UTC+12). This is a real constraint for nomads: you'll need to be in Asia, Southeast Asia, Oceania, or parts of the Middle East/South Asia to qualify.
Async-Friendly Culture: Beyond the timezone requirement, Supabase operates asynchronously, so you have significant flexibility in when within your APAC day you work. This makes it genuinely nomad-compatible as long as you stay in the correct region.
Travel-Relevant Perks:
- WeWork membership or co-working allowance — usable anywhere in the world, ideal for hot-desking across cities.
- Tech allowance — helps kit out a portable setup (laptop, peripherals).
- Annual company off-site — a fully paid trip to a new city each year.
Cost of Living Comparison (APAC nomad hubs, no salary disclosed): Without published salary data, budgeting is tricky. Popular APAC nomad bases like Chiang Mai, Thailand (~$1,200–1,800/mo comfortable), Bali, Indonesia (~$1,500–2,500/mo), and Tbilisi, Georgia (~$1,000–1,600/mo, UTC+4 — borderline APAC) all offer strong purchasing power. Visa options include Thailand's LTR visa, Indonesia's KITAS, and digital nomad visas in Malaysia (DE Rantau) and South Korea.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. Database administration experience is a plus.
- An excellent communicator with fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- A degree in Computer Science is a plus.
Timezones & Logistics
- This is a full-time position with a required location in APAC time zones (Supabase does not believe in the sustainability of overnight shifts).
What We Offer
- Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP: Every team member receives equity ownership in the company. We want everyone to share in the upside of what we're building together.
- Tech Allowance: Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
- Flexible Work: We operate asynchronously and trust you to manage your own time.
- Professional Development: Every team member receives an annual education allowance to spend on courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Frequently Asked Questions
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