Remote Customer Support at EverAI - Work Anywhere — Columbus
Traveler-Friendly Insight
This role at EverAI is 100% remote with a work-from-anywhere policy, making it genuinely viable for digital nomads — with some important caveats around scheduling.
Schedule constraints are the key consideration. This is a shift-based customer support role with 7-day coverage, meaning you'll be assigned a fixed shift that could change as the company grows. This limits pure async freedom — you'll need to be online and responsive during your designated hours regardless of time zone. Before accepting, clarify whether your shift can align with your preferred nomad base.
Location flexibility in practice: The job is hinted as Philippines-based, and with no explicit country restrictions listed, candidates across Southeast Asia and beyond may qualify. Popular nomad hubs that work well for PH-adjacent time zones include Bali (GMT+8), Chiang Mai (GMT+7), and Ho Chi Minh City (GMT+7) — all compatible with Philippine Standard Time shifts.
Nomad-friendly perks include:
- Co-working space budget (up to $40 USD twice/month) — helpful in cities where reliable internet matters
- Full equipment provided (laptop, monitor, peripherals) — no gear headaches when you move
- $100/month health allowance — useful in destinations with lower healthcare costs like Thailand or Vietnam
- B2B contract preferred — common and advantageous for freelance/contractor tax structures in many nomad-friendly countries
If your shift lands in daytime PH hours, destinations like Lisbon (GMT+1) would require very early morning starts — factor this in when planning your next base.
EverAI — Building the Future of AI Companionship
One of the Top 15 Largest & Fastest-Growing AI Companies in the World
50 Million Users in 2 years — Help Us Reach 100M first, 500M next
At EverAI, we're shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories.
Our flagship product is the world's largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.
And we're only just getting started!
Our Team
We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.
- Alexis Soulopoulos [CEO] — 10+ years in Tech Executive Leadership; Co-Founder Mad Paws Holdings (from 0 to IPO); Forbes 30 under 30 + Deloitte TechFast50 '22 & '23
- Michael Monin [Co-founder & CTO] — 10+ years as CTO/COO (web2/web3), 3 years in AI/LLM; Serial-entrepreneur: MTK Digital (exited / 0→$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)
- Thomas Lacroix [Co-founder & CMO] — 8+ years in Customer Acquisition & E-commerce Growth; Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0→$20m revenue)
- Maruša Fasano [CFO/Legal] — 25+ years in Finance, Strategy, M&A; Ex-CFO/M&A @Curatible (exited to Blackstone); Ex-President of the Board @SotremoSA (exited); Co-founder/CFO @SoftOne (exited)
Your Role
As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs. Your role is crucial in driving customer satisfaction, retention, and business growth.
Key Responsibilities
Customer Support
- Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible
- Troubleshoot product issues and explain features clearly, with answers tailored to each customer
- Handle billing and subscription questions, including refunds, in line with company policy
- Escalate technical issues to the right team with clear details, so customers don't have to repeat themselves
Quality and Customer Experience
- Write replies that show empathy and address the customer's actual question, not a generic template
- Aim to meet our targets for CSAT, response time, and resolution within 24 hours
- Take part in regular QA reviews and coaching, and apply the feedback to your work
Insight and Improvement
- Spot recurring issues in the tickets you handle and share customer feedback with the team and product
- Suggest topics for the Help Center, so customers can find answers on their own
- Keep learning about the product and build your customer success skills over time
Schedule
- Work an assigned shift, with coverage across all seven days of the week and set rest days. Your shift may change as the company grows.
Your Qualifications
Hard Skills
- Prior experience in customer support, community management, or a similar role
- Ability to provide effective troubleshooting and problem resolution
- Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)
Soft Skills
- Strong communication & collaborative skills (perfectly fluent in English)
- Goal-oriented, ownership and commitment
- Doer mindset — we are moving fast and need people who can balance execution, planning, and strategy
- Humble — willing to learn, open to feedback
- #NSFW — Comfortable providing support for products based on uncensored models and content
Why EverAI?
- Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond
- Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it
- Global Impact: Top-tier user growth, real-world adoption, and cultural relevance
- Proven Leadership: A senior team that's launched, scaled, and exited & IPO'd multiple scale ups — now fully focused on reshaping AI companionship
- Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity
- Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale
What We Offer
- Contract Type: We prefer B2B, but we're flexible — what matters is long-term commitment and impact
- Work From Anywhere: Fully remote. Choose the environment where you do your best work
- Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset
- Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together
- Health & Wellness Support: Monthly allowance of $100 USD for health insurance expenses & access to unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available to up to three of your family members)
- Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit)
- Learning Budget: Dedicated funds for courses, books, conferences, events, or certifications
- Company Laptop & Equipment: Laptop provided + monitor budget up to $250 USD + keyboard/mouse/mic/headphones budget up to $150 USD
- AI Tools Access: Premium access to ChatGPT, Hugging Face, Claude Code, and any other tool needed to excel at your job
We're a fully remote group of A-players from Tier 1 tech, led by an exec team who've launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with.
We're looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business.
If that's you — reach out and apply!
Frequently Asked Questions
Is this role fully remote and can I work from any country?
What kind of schedule should I expect as a Customer Support Specialist?
What contract type does EverAI offer and is there a salary range?
Do I need to be comfortable with NSFW content for this role?
What tools and equipment does EverAI provide for remote work?
