Remote Customer Support at SeatGeek - Philippines — Columbus
Traveler-Friendly Insight
This role is remote but not location-flexible — it is explicitly restricted to the Philippines. If you are a Filipino digital nomad currently based in the country, this could work well as a stable income base, but traveling abroad while holding this position would be problematic due to strict schedule adherence requirements and workspace/security standards.
Schedule constraints are significant: The required hours are 8AM–5PM EST, which translates to 8PM–5AM Philippine time (UTC+8). This graveyard shift is non-negotiable and rules out co-working cafes or casual travel setups — you need a quiet, secure, private workspace every night.
Salary context: At $700/month (~₱39,000–₱40,000), this is competitive for a remote customer support role within the Philippines. For comparison:
- Metro Manila: $700/month covers comfortable living outside the city center — rent for a 1BR averages $300–$400.
- Cebu or Davao: $700/month goes further — lower rent ($200–$300/month) and cheaper food costs make this a solid income in provincial cities.
- Bohol or Siargao: Possible if internet reliability can be guaranteed, but the backup connection requirement adds complexity.
There is no travel stipend or coworking allowance mentioned. Equipment is provided post-training, which reduces upfront costs. This role suits Philippines-based remote workers seeking stable USD income, not active travelers.
Location: Remote – Philippines
Working hours: 8AM - 5PM EST
Working days: 5 working days per week with 2 consecutive days off
Compensation: $700 per month
About SeatGeek
SeatGeek believes live events are powerful experiences that unite humans. With technological savvy and a fan-first attitude, SeatGeek is simplifying and modernizing the ticketing industry.
As a Customer Support Representative supporting SeatGeek through Frontier, you'll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you'll provide clear, empathetic, and dependable support when customers need it most.
You'll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek's platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment.
What You'll Do
- Support SeatGeek customers through phone, email, and live chat
- Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes
- Investigate customer concerns using SeatGeek's systems, policies, and internal resources
- Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations
- Take ownership of customer issues and work toward accurate, timely, and practical resolutions
- Document customer interactions and resolutions accurately
- Identify situations that require additional support and escalate them through the appropriate channels
- Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence
- Participate in regular coaching, quality reviews, training, and team meetings
- Follow all customer-data, account-security, confidentiality, and information-security requirements
- Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience
- Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience
What You Have
- At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
- Strong spoken and written English
- Experience assisting customers through phone, email, or live chat; experience across multiple channels is preferred
- A customer-first mindset and the ability to remain calm and helpful during difficult conversations
- Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated
- High attention to detail and the ability to document information accurately
- Comfort learning new systems, policies, and workflows
- Ability to manage multiple priorities in a fast-paced environment
- A track record of reliability, punctuality, and ownership
- Openness to feedback and the ability to apply coaching quickly
- A collaborative, "one team" approach to working with colleagues
Remote-Work Requirements
- A reliable computer and headset with a microphone for the training period (work equipment is provided once you join the live team)
- A stable high-speed internet connection suitable for voice and video calls
- A dependable backup internet connection
- A quiet and professional workspace
- Ability to meet SeatGeek and Frontier's information-security and workspace requirements
Training
Your journey starts with advanced assessment sessions conducted by Frontier to set you up for success from day one. You'll get hands-on with SeatGeek's platform, support tools, and phone, email, and chat workflows, practice with realistic customer scenarios, and learn directly from experienced coaches and teammates.
By the end of training, you'll have the product knowledge, confidence, and skills to handle live customer conversations with ease. Your $700 monthly compensation begins when you join the live support team after completing training.
To join the live team, you'll need to meet the program's standards for attendance, knowledge, quality, security, and customer simulations.
Why You'll Love This Role
- You'll help fans enjoy memorable sports, concert, theater, and live entertainment experiences
- You'll solve meaningful customer problems rather than simply provide scripted responses
- You'll be part of a new team and have the opportunity to help shape how it grows
- You'll gain experience supporting a leading technology platform in the live-events industry
- You'll work with a collaborative team that values ownership, transparency, and continuous improvement
Compensation and Benefits
- Monthly compensation: $700 per month, beginning when you join the live support team
- Full-time, remote working arrangement
- Work equipment provided after training
Frequently Asked Questions
Does compensation start during training?
What are the working hours for this remote Philippines role?
Is this job open to applicants outside the Philippines?
Do I need to provide my own equipment?
Who is the actual employer — SeatGeek or Frontier?
