Squarespace Remote Customer Support - US States — Columbus
Traveler-Friendly Insight
This role is not compatible with a digital nomad or location-independent lifestyle. The job posting explicitly states: "we do not support digital nomad lifestyles or international work arrangements." Eligibility is strictly limited to residents of ten specific U.S. states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, and Utah.
Additionally, the role requires:
- A dedicated, distraction-free home office with stable Wi-Fi — not a coworking space or café
- Availability across weekends and holidays, with shift scheduling determined by the 24/7 support queue
- Mandatory in-person virtual training for the first two weeks (Sept 28 – Oct 9), requiring a fixed location from day one
At $18.50/hr (~$38,480/year full-time), the compensation is tied to a U.S. cost-of-living baseline and cannot be leveraged internationally. There is a $100/month remote stipend, but this is intended for home office expenses, not travel.
If you're a traveler seeking remote flexibility, this role is not a fit. Instead, look for async customer support roles with global hiring, no state restrictions, and explicit nomad-friendly policies — such as those hiring across all U.S. states or internationally with flexible timezone coverage.
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.
Your first two weeks at Squarespace will include mandatory virtual training from September 28th – October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah.
Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements.
You'll Get To…- Respond to customer live chats and emails in a timely manner — live chat is our primary channel, with queue-based work making up around 90% of the role
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
- Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
- Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us
- 1+ years of customer-facing experience required in a similar role (retail, hospitality, online support)
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
- A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
- Supplemental Life and Disability Insurance plans
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 12 weeks paid parental leave and family care leave
- $100 per month remote stipend
- Education reimbursement
- Employee donation match to community organizations
- 7 Global Employee Resource Groups (ERGs)
Cash Compensation: $18.50 USD per hour
The rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products ranges from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information, visit https://www.squarespace.com/about/careers.
Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.
Frequently Asked Questions
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