Remote CSM at Moveworks - AI SaaS US & Canada — Columbus
Traveler-Friendly Insight
This Customer Success Manager role at Moveworks/ServiceNow comes with a flexible work persona structure, meaning some employees may qualify for remote or hybrid arrangements depending on their proximity to a ServiceNow office. That said, the role requires 10–25% travel, which is a meaningful constraint for nomads — expect roughly 1–3 weeks of travel per month at the higher end.
The role is customer-facing and relationship-driven, which typically implies some alignment with US or Canadian business hours (Pacific to Eastern time zones). True asynchronous work is unlikely given the executive-level stakeholder management and real-time onboarding responsibilities.
Visa considerations: With hiring limited to the US and Canada, nomads would need work authorization in one of these countries. Standard tourist or digital nomad visas would not apply for employment. US citizens or permanent residents could potentially geo-arbitrage by living in lower-cost areas while maintaining US employment.
Salary vs. cost of living: At $89K–$133K USD annually, the purchasing power is strong in nomad-friendly cities:
- Medellín, Colombia: Monthly costs ~$1,200–$1,800 — this salary affords a very comfortable lifestyle
- Lisbon, Portugal: Monthly costs ~$2,000–$2,800 — comfortable, though Lisbon has gotten pricier
- Bangkok, Thailand: Monthly costs ~$1,000–$1,500 — excellent purchasing power, but timezone overlap with US customers is challenging
No specific coworking, equipment stipend, or meetup budget perks are mentioned beyond general health and flexible time-off benefits.
Company Description
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024 received the AI Breakthrough Award.
In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's standard-setting workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow — built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
Come join us!
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Partner with initial customers to drive product value
- Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- Partner cross-functionally to translate business needs and product requirements into new solutions for customers
- Evolve and iterate on our customer onboarding strategy
- Work with internal teams and customers to drive adoption, engagement, and growth
- Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- Act as the voice of the customer, gathering customer feedback and helping shape the product roadmap
Qualifications
To be successful in this role you have:
- 5+ years of account management, implementation, or sales experience in software/SaaS
- Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience
- Experience supporting deployments with large enterprise customers
- Process-focused mindset with strong problem-solving ability — always searching for a smarter, better way to achieve a goal
- Experience building strong internal and external relationships, including with senior-level executives
- Diplomatic, tactful, and poised under pressure
- Voracious appetite to learn and grow
- Completed a Bachelor's degree
- Willingness to travel 10–25% of the time
Compensation: For positions in this location, we offer a base pay of $89,000–$133,000, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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