Remote CSM at Karbon - US/Canada SaaS Role — Columbus
Traveler-Friendly Insight
This Customer Success Manager role at Karbon is remote-first within the US or Canada, which offers meaningful location flexibility — but it is not a fully location-independent, nomad-friendly position. The key constraint: you must be physically based in the US or Canada, and the role requires approximately 5–10% travel to customer offices and events, meaning a stable North American home base is expected.
That said, for those working remotely within North America, the lifestyle flexibility is real. The job does not specify rigid core hours, suggesting some async-friendliness, though customer-facing SaaS roles typically align to client timezones (primarily US business hours — ET to PT).
Visa considerations: If you hold a valid US or Canadian work authorization, you're set. International nomads without work authorization in these countries are not eligible. Digital nomad visas in Europe or Asia would not satisfy the residency requirement here.
Salary vs. cost of living: The $75K–$85K range goes far in lower-cost US cities or Canadian metros. By comparison:
- Austin, TX or Raleigh, NC: Comfortable lifestyle with room to save
- NYC or San Francisco: Livable but tight at this range
- Smaller Canadian cities (e.g., Halifax, Winnipeg): Strong purchasing power if paid in USD
The work-from-home stipend is a practical perk for remote workers. There is no mention of a coworking allowance or international travel budget beyond domestic client visits.
About Karbon
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them?
As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites.
Some of your main responsibilities will include:
- Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
- Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
- Manage upcoming customer renewals.
- Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers.
- Monitor customer health and usage metrics to work proactively.
- Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support.
- Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.
About You
- Physically based in the US/Canada and confident working autonomously in a remote role, whilst being willing to travel occasionally to customer offices to carry out site visits and attend events (approximately 5–10% of your time).
- Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success.
- (Preferable) A subject matter expert in the accountancy software market.
- A strategic thinker who can play-to-win and is comfortable carrying a target.
- Great relationship building skills.
- Excellent communication & presentation skills.
- Tenacious — always looking for a better way to serve your customers, such as providing useful information or sharing best practice.
- Curious — you want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way.
- Effective project management skills, including ability to manage resources on a cross-functional team.
Why Work at Karbon?
- Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines.
- Excellent benefits package including:
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision for you and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
- Work with (and learn from) an experienced, high-performing team.
- A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback.
- Be part of a fast-growing company that firmly believes in promoting high performers from within.
As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.
The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!
The estimated base salary range for this role is: $75,000–$85,000 USD
Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.
Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!
We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
Generally, if you are a good person, we want to talk to you.
If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.
At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!
Frequently Asked Questions
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