Remote Technical CSM at Samsara - US Remote — Columbus

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we help improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet — including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the Role

Samsara's Scaled Customer Success team ensures customers adopt our platform, realize measurable business value, and renew and expand with confidence. Scaled Customer Success Managers pick up where our Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product — enabling you to experience multiple aspects of a hyper-growth company from within.

This position takes a more technical approach to account management than a typical CSM. A successful candidate will be able to learn, understand, and convey the value of Samsara's most complex products and features to our largest Mid-Market customers.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You Should Apply If:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals.

In This Role, You Will:

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types — field services, utilities, long-haul transportation, school buses, and many more.
• Demonstrate a willingness to learn, investigate, diagnose, and resolve technical issues for customers.
• Drive business transformation by leading strategic customer engagements to deeply understand current operations and business goals, enabling proactive workflow transformations and architecting action plans that define the metrics and timelines necessary to remove barriers and deliver business value.
• Orchestrate product consultation workshops and value check-ins for our most complex partnerships, leading to feature and workflow change recommendations that help customers get the most out of their Samsara products.
• Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize value from Samsara products.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum Requirements:

• 3–5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role. Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence — this is a demanding, high-visibility position.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, and day-to-day software users.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree from a 4-year institution.

Ideal Candidate Also Has:

• Strong bias for action, ability to think big, and insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Comfort thriving in an unstructured, fast-paced, change-heavy environment.
• AI First: Experience using AI tooling to drive efficiency and outcomes.
• Technical Proficiency: Experience with APIs and integrations.
• Knowledge Sharer: Experience with technical enablement and knowledge sharing across teams.
• Adept in Big Data: Familiarity with tools like Databricks and PowerBI.
• Industry Knowledge: Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics.

Compensation

Annual on-target earnings (OTE) range for full-time employees for this position is $97,877.50 – $131,600 USD and depends on your city of residence.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. Learn more about our total rewards and benefits at samsara.com/company/careers/benefits.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

Accommodations

Samsara is an inclusive work environment committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. Please see Samsara's Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co. For more information, please visit our blog post here.